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Cluster Revenue Manager - Hilton - Franchise

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Hilton

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Milan

AI generated summary

  • You must be fluent in English and Italian, have 3+ years in revenue management, strong analytical skills, and a relevant degree. Team player with excellent communication and computer skills needed.
  • You will manage revenue strategies, analyze market data, collaborate with teams, prepare forecasts, conduct meetings, and ensure optimal pricing and distribution for hotel performance.

Requirements

  • Must be proficient in writing, speaking and negotiating in English and Italian;
  • Extensive knowledge of revenue management;
  • Knowledge of hotel and competitive market or similar environment;
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication(both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Team player – with a sense of humor even in the face of adversity!
  • Bachelors or Master’s degree in a relevant field or equivalent combination of education and work related experience
  • Ideally you will have a with 3+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment.
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies.

Responsibilities

  • Achieving the hotel budgets and monthly forecast goals.
  • Monitoring data; to determine the pricing strategy to conduct and report internal price proposals based on results and financial market developments.
  • Actively collaborate with cross functional teams (sales) to drive the needs of the business – including tools, data, reporting and processes.
  • Determination of the market; monitoring of information/data about competitors, events, market trends and react to them.
  • Monitoring of (cancelled / optional) bookings in the system utilization, prices and react to it.
  • Conduct research on Revenue Management of key/major competitors/brands and stay up to date with intelligence in the hotel industry & market(s) and use insight to drive revenue performance for the hotels within the portfolio.
  • Ensure that all available distribution channels have the right content, availability and prices.
  • Providing information into the organization and general managers; delivering reports, answering question etcetera.
  • Ensure the effective roll out of new tools, system releases & programmes ensuring team education and adoption.
  • Ability to deliver presentations in a concise, well-organized manner.
  • Daily review and implementation of room accommodation and rate inventory controls in the various systems.
  • Responsible for holding constructive and result-oriented revenue and commercial meetings with the hotels. The appropriate booking period is evaluated for proper rate and availability control. Provide a synopsis of results vs. decision from the previous week and lead discussion on future topics such as booking pace, pricing strategies, marketing opportunities and the competitive environment.
  • Daily review of various reports. Address concerns and action plans with the Director of Revenue Strategy.
  • Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.
  • Analyze past and present trends and make recommendations for future strategies.
  • Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using the various systems.
  • Contribute a consistent way of working in the team, aligned by set SOP’s and guidelines.
  • Be motivated, committed and enthusiastic.
  • Be able and willing to assist other team members to provide cover during holidays or other periods as required.
  • Promote teamwork and quality service through daily communication and coordination with other team members/director.
  • Participate and initiate departmental meetings, team briefings and project work.
  • Provide support, coaching and direction to GMs to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotels.
  • Build long term, commercially beneficial relationships within your customers/clients and guests.
  • Ensure accurate and customer focused correspondence with clients and stakeholders.
  • Handle all administrative tasks in an efficient and timely manner.
  • Keep team-members and director updated in a timely manner.
  • Have a sound knowledge of all technical systems and procedures relating to the role.
  • Professionally represent the portfolio in community and industry organizations and events.
  • Participate as team player with other central team members.
  • Additional duties as necessary and assigned.

FAQs

What is the main purpose of the Cluster Revenue Manager position?

The primary purpose of the Cluster Revenue Manager position is to monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability, as well as to analyze the effects of short-range decisions on occupancy, average rate, and rooms profit goals.

How many hotels will the Cluster Revenue Manager be responsible for managing?

The Cluster Revenue Manager will be responsible for managing approximately 3 hotels directly.

Which teams will the Cluster Revenue Manager collaborate with?

The Cluster Revenue Manager will actively collaborate with cross-functional teams, including sales and other departments, to drive the needs of the business.

What qualifications are required for this position?

A Bachelor's or Master's degree in a relevant field or an equivalent combination of education and work-related experience is required, along with 3+ years of progressive work-related experience in financial/strategic planning or revenue management.

Are proficiency in multiple languages necessary for the role?

Yes, proficiency in writing, speaking, and negotiating in both English and Italian is required.

What kind of experience is preferred for this position?

Ideally, candidates should have experience in revenue management, pricing, financial strategic planning, and demonstrated knowledge of hotel pricing concepts and yield management optimization.

Will this position require administrative tasks?

Yes, the Cluster Revenue Manager will handle all administrative tasks in an efficient and timely manner.

Is there a specific skill set required for analyzing data?

Yes, the individual must have the ability to analyze data, prioritize tasks, and manage workload using their own initiative.

What are the expectations for the Cluster Revenue Manager regarding teamwork?

The Cluster Revenue Manager is expected to promote teamwork and quality service through daily communication and coordination with other team members and participate in departmental meetings and project work.

Is compensation or benefits provided by Hilton for this position?

No, you will be employed by an independent franchisee, which means compensation and benefits will be provided by the franchisee, not Hilton.

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Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay