FAQs
What is the primary responsibility of an AR Associate at Optum?
The primary responsibility of an AR Associate is to handle the accounts receivable aspects of client-focused revenue cycle operations, which includes reviewing outstanding insurance balances, resolving claim payment issues, analyzing data to recommend improvements, and ensuring workflow items are completed within set turnaround times.
What qualifications are required for this position?
Candidates should be graduates with 12+ months of experience in healthcare accounts receivable, particularly in denial management, and possess solid knowledge of medical insurance (HMO, PPO, Medicare, Medicaid, Private Payers).
Is previous experience in healthcare accounts receivable necessary?
Yes, a minimum of 12 months of experience in healthcare accounts receivable, specifically in denial management, is required.
What software proficiency is needed for this role?
Proficiency in MS Office software, particularly Excel and Outlook, is required, along with efficient and accurate keyboard/typing skills.
What communication skills are necessary for this position?
Candidates must have solid knowledge and use of the American English language, with a neutral accent, and the ability to communicate effectively with all internal and external clients.
Are knowledge of HIPAA regulations and privacy laws important for this role?
Yes, functional knowledge of HIPAA rules and regulations, as well as experience related to privacy laws, access, and release of information, is essential.
What opportunities for career development does Optum offer?
Optum offers comprehensive benefits and various career development opportunities to support the professional growth of its employees.
What is the work culture like at Optum?
The work culture at Optum is guided by diversity and inclusion, fostering collaboration among talented peers while focusing on advancing health equity on a global scale.
Do employees have to comply with company policies and procedures?
Yes, employees are required to comply with the terms and conditions of the employment contract, company policies and procedures, and any directives that may arise due to changing business environments.
Is a solid work ethic important for this role?
Yes, a solid work ethic, high level of professionalism, and a commitment to client/patient satisfaction are essential qualities required for success in this position.