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Commercial Lines - System Deployment Manager

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The Cincinnati Insurance Companies

29d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Fairfield

AI generated summary

  • You need strategic vision, 5+ years in Commercial systems, management experience preferred, strong communication, analytical skills, adaptability, and a commitment to ethics and professionalism.
  • You will implement system strategies, coach support teams, ensure service standards, analyze metrics, act as a liaison with stakeholders, and monitor system health and team performance.

Requirements

  • demonstrated strategic vision and team leadership, with significant contributions to major projects or initiatives
  • five+ years in a position working with Commercial systems with demonstrated expertise and ability to foresee future needs
  • prior management experience (preferred)
  • excellent oral and written communication skills
  • excellent analytical and decision making skills
  • excellent interpersonal skills and collaborative leadership style
  • strategic thinker with the ability to adapt to changing business trends
  • strong ethics, integrity, and professionalism

Responsibilities

  • work closely with the Director Commercial Systems to implement the vision and established strategy for systems used to support Commercial Lines business
  • lead and provide on-going coaching and development of the Commercial Application System Support team
  • establish customer service best practices and goals; regularly monitor team adherence to these standards
  • use metrics to develop insights for team workflow improvements and to ensure equitable work distribution
  • act as a product owner for an IT production support agile team, ensuring a consistent customer experience, as well as appropriate prioritization and business guidance for defect fixes
  • represent the business units as a subject matter expert for system quality, performance, and continuous improvement
  • monitor and provide regular status reports to the Director regarding:
  • The health of all commercial systems
  • Team performance and staffing needs
  • act as a liaison for stakeholders of commercial systems, including but not limited to Small Business, Middle Markets, Key Accounts, Care Center, Management Liability, Product, Underwriting Office, Sales, PARM, IT Customer Support, Agency Interface, and Corporate Billing for any commercial technology needs
  • collaborate on model office processes, procedures, and best practices to test CLD workflow & system enhancements prior to implementation

FAQs

What is the salary range for the Commercial Lines - System Deployment Manager position?

The salary range for this position is $85,000 - $110,000 annually, with pay determination based on education, experience, location, knowledge, skills, and abilities.

What qualifications are required for this role?

The role requires demonstrated strategic vision and team leadership, five or more years of experience with Commercial systems, excellent communication and analytical skills, and a strong ethical foundation. Prior management experience is preferred.

What are the primary responsibilities of the System Deployment Manager?

Key responsibilities include leading the Commercial Application System Support team, establishing customer service best practices, monitoring system performance, acting as a product owner for the IT production support agile team, and collaborating with various stakeholders on system enhancements.

Is prior experience in the insurance industry necessary?

While experience in the insurance industry is beneficial, Cincinnati promotes a lifelong learning approach and provides training for new individuals entering the industry.

How does Cincinnati Insurance Companies support employee growth and development?

Cincinnati provides tools and training to be successful and encourages a lifelong learning approach, allowing employees to develop into trusted, respected insurance professionals.

Are there bonuses or stock incentives associated with this position?

Yes, eligible associates may receive an annual cash bonus and stock incentives based on both company and individual performance.

What type of team culture does Cincinnati Insurance Companies promote?

Cincinnati promotes a service-oriented, ethical, knowledgeable, and caring team culture, emphasizing collaboration and diversity.

Will the System Deployment Manager need to communicate with various business units?

Yes, the System Deployment Manager will act as a liaison for stakeholders across different business units, including Small Business, Middle Markets, Underwriting, Sales, and IT Customer Support.

What benefits does Cincinnati Insurance Companies offer to its employees?

Cincinnati Insurance Companies offers a variety of benefits and amenities to increase the well-being and satisfaction of its associates, although specific details are not listed in the job description.

How does Cincinnati Insurance Companies embrace diversity in the workplace?

Cincinnati values a diverse workforce and grants equal employment opportunity to all qualified persons regardless of race, creed, color, sex, sexual orientation, religion, national origin, age, disability, or any other basis prohibited by law.

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The Cincinnati Insurance Companies

Finance
Industry
1001-5000
Employees
1950
Founded Year

Mission & Purpose

The Cincinnati Insurance Company, operating since 1950, stands among the nation's top 25 property casualty insurer groups based on net written premiums. The group markets business, home and auto insurance products through a select group of independent insurance agencies in 46 states and the District of Columbia. The Cincinnati Life Insurance Company subsidiary actively markets life and disability income insurance and annuities in all states except New York. Empowered field representatives work from their homes in the same communities as those agents and the policyholders we serve. Field representatives provide local services including marketing support, claims service with a human touch, loss control advice and boiler inspections. Associates at our Fairfield, Ohio, headquarters support these field representatives with managerial, administrative, underwriting and technical expertise. Other available careers include finance, technology, law, human resources and customer service.