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Communications Specialist

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Orlando Health

25d ago

  • Job
    Full-time
    Junior Level
  • Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma, medical terminology course or Florida EMT license, and preferably CFC certification. Two years in healthcare or EMT license can substitute for one year of experience.
  • You will coordinate air and ground medical communications, manage flight operations, triage requests, dispatch crews, and ensure timely patient transfers within the Orlando Health network.

Requirements

  • High School Graduate or equivalent.
  • Medical Terminology course; or
  • State of Florida EMT license may be substituted in lieu of course
  • None required
  • CFC certification preferred
  • Two (2) years of experience in clinical healthcare setting; or
  • A State of Florida EMT license may substitute for up to one (1) years of the required experience.

Responsibilities

  • Performs primary flight following duties for all Air Care Team aircraft.
  • Communicates with all flight crew as needed relaying important information to ensure safe flight and increase situational awareness.
  • Provides the safe conduction of all flight operations for all heliports, FSED’s, and Bases affiliated with the Air Care Team located on Orlando Health campuses both visually and via radio when applicable.
  • Coordinates all ground medical communications for APH team.
  • Coordinates all critical care ground medical communications for ORMC, and all Orlando Health (OH) facilities.
  • Coordination of interfacility transport of patients within the OH system/network.
  • Answers incoming requests for service and coordinates operations for both the Air Care Team and Emergency Transfer Center utilizing multiple telephones, computers, mapping software, radios, flight application(s), dispatch software, and other technology/software as required.
  • Facilitates all requests for physician acceptance to Orlando Health hospitals via the Emergency Transfer Center (ETC).
  • Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner. Functions as a team member in all respects of the Air Care Team and ETC Team.
  • Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests for air medical and critical care ground services.
  • Operates the phone system to coordinate transfer and transport communication process.
  • Collaborates with physicians and healthcare team to facilitate transfer and transport requests.
  • Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to the patients’ medical records.
  • Dispatches flight crews via department and OH approved dispatching systems, and radio swiftly, accurately, and efficiently.
  • Maintains a safe and clean environment.
  • Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list.
  • Communicate appropriate information regarding aspects of the mission to fellow team members for effective decision making.

FAQs

What are the working hours for the Communications Specialist position?

The working hours for this position are 7pm to 7am, specifically for night shifts.

What are the primary duties of the Communications Specialist?

The primary duties include performing flight following for the Air Care Team aircraft, coordinating ground medical communications, facilitating interfacility patient transport, and managing service requests for air and ground transport.

Is prior experience in healthcare required for this position?

Yes, two years of experience in a clinical healthcare setting is required; however, a State of Florida EMT license can substitute for up to one year of the required experience.

What educational qualifications are needed to apply for this position?

A high school diploma or equivalent is required, along with completion of a Medical Terminology course or a State of Florida EMT license as a substitute.

Are there any preferred certifications for this role?

Yes, having a CFC certification is preferred for candidates applying for this position.

How does the responsibility of dispatching flight crews work in this role?

The Communications Specialist will dispatch flight crews using department and Orlando Health approved dispatching systems and radio communication, ensuring the process is conducted swiftly, accurately, and efficiently.

Will I need to operate specialized computer systems and technology in this job?

Yes, the role involves using specialized computer systems, EHR/EMR, and other technology/software for rapid entry and processing of requests for air medical and critical care ground services.

Is there a need to maintain a specific environment in this role?

Yes, it is important to maintain a safe and clean environment as part of the essential functions of the position.

What kind of collaboration will I be engaging in as a Communications Specialist?

You will collaborate with physicians and the healthcare team to facilitate transfer and transport requests, ensuring effective communication throughout the process.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.