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Communications Specialist

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Torbay and South Devon NHS Foundation Trust

21d ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You must support voice/data networks, understand TCP/IP and firewall technology, assist in fault diagnosis, manage secure gateways, document processes, resolve issues promptly, and work out of hours.
  • You will support voice/data networks, troubleshoot issues, ensure network performance, manage access control, maintain documentation, and participate in on-call duties to ensure 24/7 service availability.

Requirements

  • Assist in supporting the voice and data networks for the South Devon Health Community, where the HIS has responsibility for providing these services
  • Good understanding of the TCP/IP network protocol and network addressing issues, including those specific to the NHS.
  • Good knowledge of firewall technology and understanding of managing a secure IT environment.
  • Assists with ensuring the voice and data communications networks perform to agreed service levels
  • Assists in diagnosing networking faults, providing solutions and escalating to senior technical personnel or external suppliers where appropriate
  • Assists in ensuring maximum availability of Network & Telephony services to users involving out of hours work where necessary.
  • Take part in the out of hours on call rota to ensure availability of services 24x7x365
  • Assists in managing the access control and operation of the secure gateway to the NHS network and the Internet, as defined by IT Security Policy.
  • Ensures quality documentation for areas of responsibility
  • Provides prompt resolution of problems and responds to emergency call-outs
  • Ensures data network cabinets are routinely cleaned and inspected

Responsibilities

  • Assist in supporting the voice and data networks for the South Devon Health Community, where the HIS has responsibility for providing these services
  • Good understanding of the TCP/IP network protocol and network addressing issues, including those specific to the NHS
  • Good knowledge of firewall technology and understanding of managing a secure IT environment
  • Assists with ensuring the voice and data communications networks perform to agreed service levels
  • Assists in diagnosing networking faults, providing solutions and escalating to senior technical personnel or external suppliers where appropriate
  • Assists in ensuring maximum availability of Network & Telephony services to users involving out of hours work where necessary
  • Take part in the out of hours on call rota to ensure availability of services 24x7x365
  • Assists in managing the access control and operation of the secure gateway to the NHS network and the Internet, as defined by IT Security Policy
  • Ensures quality documentation for areas of responsibility
  • Provides prompt resolution of problems and responds to emergency call-outs
  • Ensures data network cabinets are routinely cleaned and inspected

FAQs

What are the primary responsibilities of a Communications Specialist in this role?

The primary responsibilities include maintaining and supporting the voice and data network infrastructure, resolving service desk requests, performing planned maintenance and upgrades, addressing complex technical faults, and participating in project work to implement new systems and technologies.

Is knowledge of network protocols required for this position?

Yes, a good understanding of TCP/IP network protocol and network addressing issues specific to the NHS is required for this role.

Will I need to participate in out-of-hours work?

Yes, the role includes participating in the out-of-hours on-call rota to ensure availability of services 24x7x365.

Are there opportunities for professional development in this position?

Yes, the role involves participating in project work to implement new systems and improve existing infrastructure, which provides opportunities for professional growth and skill enhancement.

How does this role contribute to patient care?

This role is critical in identifying and resolving technical challenges that can impact service delivery, ensuring that clinicians and staff have reliable IT support, thereby positively affecting patient care.

What kind of team will I be working with?

You will be part of a small team responsible for managing the network infrastructure for the South Devon Health Community and the wider One Devon area, in a supportive and innovative environment.

Who can I contact for more information about the position?

For further details or informal visits, you can contact Joel Joseph, the Network, Telephony & Switchboard Manager, at joel.joseph@nhs.net or call 01804653424.

Is experience with firewall technology necessary?

Yes, having a good knowledge of firewall technology and understanding how to manage a secure IT environment is necessary for this role.

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Torbay and South Devon NHS Foundation Trust

Better health and care for all

Science & Healthcare
Industry
5001-10,000
Employees
1948
Founded Year

Mission & Purpose

Torbay and South Devon NHS Foundation Trust is a healthcare organisation in the UK that provides a wide range of medical and community services. This includes hospital care, community health services, adult social care, and mental health support across Torbay and South Devon. The Trust's mission is to deliver high-quality, compassionate care, ensuring patients and their families receive seamless, integrated support. Their purpose is to improve the health and well-being of the local community by offering personalised, patient-centred care.