FAQs
What are the primary responsibilities of a Communications Specialist in this role?
The primary responsibilities include maintaining and supporting the voice and data network infrastructure, resolving service desk requests, performing planned maintenance and upgrades, addressing complex technical faults, and participating in project work to implement new systems and technologies.
Is knowledge of network protocols required for this position?
Yes, a good understanding of TCP/IP network protocol and network addressing issues specific to the NHS is required for this role.
Will I need to participate in out-of-hours work?
Yes, the role includes participating in the out-of-hours on-call rota to ensure availability of services 24x7x365.
Are there opportunities for professional development in this position?
Yes, the role involves participating in project work to implement new systems and improve existing infrastructure, which provides opportunities for professional growth and skill enhancement.
How does this role contribute to patient care?
This role is critical in identifying and resolving technical challenges that can impact service delivery, ensuring that clinicians and staff have reliable IT support, thereby positively affecting patient care.
What kind of team will I be working with?
You will be part of a small team responsible for managing the network infrastructure for the South Devon Health Community and the wider One Devon area, in a supportive and innovative environment.
Who can I contact for more information about the position?
For further details or informal visits, you can contact Joel Joseph, the Network, Telephony & Switchboard Manager, at joel.joseph@nhs.net or call 01804653424.
Is experience with firewall technology necessary?
Yes, having a good knowledge of firewall technology and understanding how to manage a secure IT environment is necessary for this role.