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Communications Specialist, Operations Internal Communications

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Amazon

1mo ago

  • Job
    Full-time
    Senior Level

AI generated summary

  • You need 5+ years in communications, a post-grad in the field, experience in manufacturing, ecommerce, or retail, strong writing skills, and the ability to manage stakeholders in a fast-paced environment.
  • You will create and execute internal communication strategies, engage stakeholders, oversee content production, measure impact, and adapt messaging to promote Amazon Operations as an employer of choice.

Requirements

  • 5+ years of recent professional communications or public relations experience
  • Exemplary written and oral communication skills
  • Post-graduate degree or diploma in communications
  • Experience working in a manufacturing or factory setting
  • Experience handling agencies and managing multiple stakeholders
  • Experience with ecommerce, retail, or process operations
  • Ability to thrive in a fast-paced environment
  • Experience collaborating with global teams

Responsibilities

  • Collaborate with Amazon India Operations leadership to support internal communications through online and offline channels
  • Engage with internal stakeholders to uncover stories highlighting Amazon Operations as a desirable workplace and employer of choice
  • Partner with teams to devise creative strategies across multiple channels, showcasing the impact of Amazon India Operations within the ecosystem and communities served
  • Measure, maintain, and enhance the quality of outreach while collaborating with internal business teams
  • Oversee agencies delivering high-quality print, digital, and video production for all internal communication initiatives
  • Develop creative, data-driven internal communications with clear, measurable outcomes
  • Generate ideas and build scalable mechanisms with a strong sense of accountability and focus on delivering great customer experiences
  • Collaborating with key stakeholders to devise a communications plan for Amazon India Operations
  • Executing the internal communications plan for new programs, policies, and changes
  • Managing communication channels and monitoring channel usage through metrics
  • Proactively identifying emerging topics and developing communication plans
  • Partnering with HR at operation sites to facilitate execution of the internal communications plan during issues and crises
  • Collaborating with agencies to ensure collateral is translated appropriately for associates
  • Measuring the impact of communication efforts
  • Actively integrating Amazon's core business values and initiatives into everyday practices
  • Establishing stakeholder relationships to shape a news agenda relevant to Amazon India Operations
  • Being hands-on and adaptable, even when tasks fall outside the typical scope
  • Continuously identifying opportunities to Invent and Simplify, creating scalable mechanisms and consistent experiences for employees
  • Navigating a complex organizational structure and influencing stakeholders with competing priorities
  • Serving as a trusted advisor and subject matter expert for OIC's business leads

FAQs

What are the main responsibilities of the Communications Specialist in Operations Internal Communications?

The main responsibilities include collaborating with leadership to support internal communications, engaging with stakeholders to uncover stories, developing creative communication strategies, measuring outreach quality, overseeing agency collaborations, and executing communication plans for new programs and changes.

What qualifications are required for the Communications Specialist position?

A minimum of 5+ years of recent professional communications or public relations experience, along with exemplary written and oral communication skills, is required.

Is a specific educational background preferred for this position?

Yes, a post-graduate degree or diploma in communications is preferred.

Will the Communications Specialist work with external agencies?

Yes, the role involves managing agencies and collaborating with them on internal communication initiatives.

What kind of experience is beneficial for this role?

Experience in a manufacturing or factory setting, as well as in eCommerce, retail, or process operations, is beneficial.

What does the work environment look like for this position?

The role is based in Karnataka, India, and the candidate should be able to thrive in a fast-paced environment while navigating a complex organizational structure.

How does the company ensure inclusivity in its culture?

Amazon fosters an inclusive culture that empowers Amazonians to deliver the best results for customers, and they provide accommodations for individuals with disabilities during the application and hiring process.

What is the company's stance on internal communication strategies?

The company emphasizes developing creative, data-driven internal communications and generating ideas that create scalable mechanisms for consistent employee experiences.

Are there opportunities to work with global teams?

Yes, experience collaborating with global teams is preferred for this position.

Is adaptability important for the Communications Specialist role?

Yes, being hands-on and adaptable is crucial, especially when tasks fall outside the typical scope of responsibilities.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.