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Community Employment Specialist

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State of Indiana

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Government & Politics
  • Indianapolis

AI generated summary

  • You must have a high school diploma, one year of customer service experience, knowledge of funding sources, client tracking methods, and proficiency in Microsoft programs.
  • You will assess applicants, assist with job searches and resumes, provide referrals, track data, coordinate hiring events, and present educational materials to individuals and groups.

Requirements

  • Must have a High School Diploma or a High School Equivalent (HSE).
  • Must have one (1) year customer service experience.
  • Ability to understand the different funding sources available to customers.
  • Working knowledge of client tracking methods.
  • Advanced research skills and the ability to utilize internet-based resources.
  • Ability to communicate professionally and interact with different stakeholders.
  • Ability to manage relationships, motivate, and assist customers at various levels.
  • Ability to utilize State’s current client services program system.
  • Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.
  • Ability to prioritize work and be detailed orientated.
  • Ability to adapt to policy changes.
  • Able to perform essential functions with or without reasonable accommodation.

Responsibilities

  • Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
  • Assist clients with job searching and resume building activities.
  • Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices.
  • Recommend and administer assessment instruments and interpret aptitude results.
  • Explain services available from other public assistance agencies within the community and make referrals.
  • Explain services to applicants and advise on employment opportunities.
  • Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
  • Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
  • Assist with job/hiring fairs or events for talent recruitment.
  • Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
  • Present education materials to groups and/or individuals.

FAQs

What is the starting salary for the Community Employment Specialist position?

The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.

What qualifications are required for this role?

Applicants must have a High School Diploma or a High School Equivalent (HSE) and at least one year of customer service experience.

Are there opportunities for career advancement within the Indiana Department of Workforce Development?

Yes, there may be opportunities for career advancement based on agency needs and employee performance.

What kind of benefits does the State of Indiana offer to full-time employees?

The State of Indiana offers a comprehensive benefits package, including medical, vision, and dental plans, wellness rewards, flexible work scheduling, pension plans, education reimbursement, and more.

Is there a focus on diversity and inclusion in the workplace?

Yes, the State of Indiana is committed to creating a welcoming, accessible, and equitable workplace, and is a proud equal opportunity employer.

How does this position contribute to the community?

The Community Employment Specialist helps clients with job searching, provides resources, and connects them with employment opportunities, ultimately making a measurable impact on the lives of residents in Indiana.

What are the essential functions of the Community Employment Specialist?

The role includes gathering information from applicants, assisting with job searches, reviewing assessments, recommending partner programs, providing referrals, and utilizing data tracking systems.

What types of training or development opportunities are provided?

Employees have access to an Education Reimbursement Program and free LinkedIn Learning to enhance their skills and knowledge.

What is the work environment like for this position?

The work environment is typically collaborative, with opportunities to interact with clients, stakeholders, and partner organizations within the community.

Is there a specific software or system that needs to be used in this role?

Yes, employees are required to utilize the State’s current client services program system and should have experience with Microsoft Programs such as Word, Excel, PowerPoint, and Outlook.

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State of Indiana

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Mission & Purpose

State government is more than senators, representatives, and elected officials. We build highways, provide drivers licenses, protect our children and vulnerable populations, create jobs, connect Hoosiers to job opportunities, maintain state parks, train law enforcement officers, and we run museums and hospitals. We also provide unemployment insurance, disability, and workers compensation, among countless other services. We're 30,000 strong and still have more work to do.