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Community Employment Specialist

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State of Indiana

Feb 26

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Government & Politics
  • Elkhart

AI generated summary

  • You need a high school diploma, one year of customer service experience, knowledge of funding sources, client tracking, and strong research and communication skills. Proficiency in Microsoft programs is essential.
  • You will evaluate applicants, assist with job searches and resumes, recommend partner programs, use data systems, explain services, make referrals, and support job fairs and educational presentations.

Requirements

  • You must meet the following requirements to be considered for employment:
  • Must have a High School Diploma or a High School Equivalent (HSE).
  • Must have one (1) year customer service experience.
  • Ability to understand the different funding sources available to customers.
  • Working knowledge of client tracking methods.
  • Advanced research skills and the ability to utilize internet-based resources.
  • Ability to communicate professionally and interact with different stakeholders.
  • Ability to manage relationships, motivate, and assist customers at various levels.
  • Ability to utilize State’s current client services program system.
  • Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.
  • Ability to prioritize work and be detailed orientated.
  • Ability to adapt to policy changes.
  • Able to perform essential functions with or without reasonable accommodation.

Responsibilities

  • Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
  • Assist clients with job searching and resume building activities.
  • Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices.
  • Recommend and administer assessment instruments and interpret aptitude results.
  • Explain services available from other public assistance agencies within the community and make referrals.
  • Explain services to applicants and advise on employment opportunities.
  • Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
  • Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
  • Assist with job/hiring fairs or events for talent recruitment.
  • Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
  • Present education materials to groups and/or individuals.

FAQs

What is the starting salary for the Community Employment Specialist position?

The starting salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.

What kind of experience is required for this role?

You must have one (1) year of customer service experience and a High School Diploma or High School Equivalent (HSE).

Is there an opportunity for hybrid work arrangements?

Yes, there are flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities.

What benefits does the State of Indiana offer?

The benefits package includes three medical plan options, wellness rewards, health savings accounts, flexible work scheduling, pension plans, paid leave policies, education reimbursement, group life insurance, and more.

What qualifications do I need to apply for this position?

You need to have a High School Diploma or HSE, one year of customer service experience, understanding of funding sources, knowledge of client tracking methods, and the ability to utilize Microsoft programs.

Are there opportunities for career advancement within the State of Indiana?

Yes, the State of Indiana encourages career development and may utilize this role in a supervisory capacity based on agency needs.

How does the State of Indiana ensure a diverse workplace?

The State of Indiana is committed to creating a welcoming, accessible, and equitable workplace that is representative of Indiana's population and implements policies to foster diversity and inclusion.

Can I receive assistance during the application process if I have a disability?

Yes, reasonable accommodations may be available to enable individuals with disabilities to complete the application process. You can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

What types of leave are offered to employees?

The benefits package includes paid leave policies covering 150 hours of paid new parent leave, up to 15 hours of paid community service leave, and combined 180 hours of paid vacation, personal, and sick leave.

What kind of training is provided for this position?

The job may involve presenting educational materials to groups and/or individuals, and employees are encouraged to utilize free LinkedIn Learning access for additional training and development.

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State of Indiana

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Mission & Purpose

State government is more than senators, representatives, and elected officials. We build highways, provide drivers licenses, protect our children and vulnerable populations, create jobs, connect Hoosiers to job opportunities, maintain state parks, train law enforcement officers, and we run museums and hospitals. We also provide unemployment insurance, disability, and workers compensation, among countless other services. We're 30,000 strong and still have more work to do.

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