FAQs
What are the main responsibilities of a Community Resource Center Representative, Intermediate (Bilingual Spanish) in Wilmington?
The main responsibilities include resolving issues and inquiries concerning member eligibility, benefits, and provider information, coordinating membership changes, analyzing available programs and connecting members to appropriate services, conducting outreach calls to inform members about the CRC, and assisting with organizing and hosting quality events.
What qualifications are required for this position?
This position requires at least 3 years of professional experience, broad knowledge of operational systems and practices, bilingual proficiency in Spanish, 6 months of experience with Medi-Cal enrollment guidelines, and a background in customer service.
What tasks does the Community Resource Center Representative perform on a daily basis?
The representative handles inquiries from members, composes correspondence to answer benefits/provider inquiries, coordinates membership changes, connects members to appropriate services, conducts outreach calls, and assists with organizing quality events and activities at the CRC.
How are members connected to social services and care planning by the CRC representative?
The representative analyzes available programs, determines program eligibility, and connects members to appropriate vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists as needed for social services and care planning.
What qualities are important for a Community Resource Center Representative to possess?
A positive attitude, flexibility, professionalism, and dependability are important qualities for a CRC representative to possess in order to effectively assist members and engage in CRC-sponsored activities.