Logo of Huzzle
  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Pune

AI generated summary

  • You need a technical degree or equivalent, 1 year of server support experience, knowledge of server hardware, OS understanding, and strong communication skills. Must work night shifts.
  • You will troubleshoot HPE Compute Products, develop action plans for hardware issues, lead technical problem resolution, improve support projects, document solutions, and communicate effectively with stakeholders.

Requirements

  • Educational Qualification: Bachelor's or Master’s degree in a technical field, or equivalent experience.
  • Experience: A minimum of 1 year of experience in service and support for Industry Standard Servers (HPE, Dell, IBM), with exposure to non-Microsoft operating systems, storage, and networking.
  • Strong knowledge of server hardware
  • Basic functional understanding of operating systems such as Windows, Linux, and VMware.
  • Understanding of Datacenter environments, including servers, storage, and networking concepts.
  • Excellent verbal and written communication, with proven customer handling skills.
  • Willingness to work in a 24x7 shift environment (primarily night shifts).

Responsibilities

  • Provide troubleshooting & support to customers for HPE Compute Products/ Industry Standard Servers (ISS)
  • Develop action plans to investigate and resolve complex Server Hardware issues/problems and clearly communicate these to field engineers, customers and/or relevant managers.
  • Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HPE remote and field Engineers.
  • Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
  • Be aware of the KPIs and contribute to the improvement of team performance.
  • Technical writing skills will be required to clearly document issue/ resolution and at times publish issue resolution documents
  • Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion
  • Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HPE) at all levels and geographies. (own team, members of SC and Product Divisions)
  • Possess a strong customer focus with the ability to control elevations, balancing the needs of the customer, the HPE account team and the ISS division.

FAQs

Do we support remote work?

Yes, we offer a hybrid work model with an expectation to work from the office 2-3 days per week.

What is the minimum experience required for this position?

A minimum of 1 year of experience in service and support for Industry Standard Servers is required.

Is there an opportunity for career development in this role?

Yes, HPE invests in personal and professional development, offering specific programs to help you reach your career goals.

What educational qualifications are needed for this job?

A Bachelor's or Master’s degree in a technical field or equivalent experience is required.

What type of technical skills are essential for this role?

Comprehensive knowledge of Industry Standard Server solutions, experience with server management tools, and a basic understanding of operating systems like Windows, Linux, and VMware are essential.

What kind of work environment should I expect?

You should expect to work in a fast-paced, hybrid IT environment, collaborating as part of a team to address IT complexity.

What is the company culture like at HPE?

HPE offers a culture that values diverse backgrounds, encourages innovation, and provides flexibility to manage work and personal needs.

Are night shifts required for this job?

Yes, there is a willingness to work in a 24x7 shift environment, primarily night shifts.

How important is communication in this role?

Strong written and verbal communication skills are essential, as you will be interacting with both technical and non-technical stakeholders.

What additional skills could be beneficial for applicants?

Skills such as accountability, critical thinking, team collaboration, and a customer-oriented mindset are beneficial for this role.

Information Technology & Services

Technology
Industry
10,001+
Employees
1939
Founded Year

Mission & Purpose

HPE (Hewlett Packard Enterprise) is a global technology company that provides a comprehensive range of IT solutions and services. They offer hardware, software, and hybrid IT infrastructure solutions, including servers, storage systems, networking equipment, and cloud computing services. HPE's ultimate mission is to help their clients thrive in the digital age by providing transformative technology solutions that drive innovation, enhance productivity, and enable business growth. Their purpose is to empower organisations to harness the power of technology and data to solve complex challenges, optimise their IT infrastructure, and accelerate their digital transformation. HPE strives to be a trusted partner, delivering cutting-edge technology and expertise that enables their clients to adapt, innovate, and stay ahead in an ever-changing and competitive marketplace.