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Concession Manager - Tommy Hilfiger - (Arnotts - Dublin)

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PVH Corp.

14d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You must have extensive brand retail experience, strong retail operations and people management skills, effective communication, adaptability, and the ability to inspire trust on the shop floor.
  • You will manage store operations, drive sales goals, ensure visual standards, analyze performance reports, train staff, and foster a positive customer experience while overseeing daily activities.

Requirements

  • Extensive experience in connecting to consumers in a brand retailer is essential.
  • You'll have experience with retail operations, budgeting, planning, sales and people management.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.

Responsibilities

  • Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
  • Identifying opportunities and collaborating with others to grow the business or improve performance.
  • Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
  • Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives. Align activities to ensure business goals are met.
  • Analyzing store level reports and creating action plans to improve results.
  • Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
  • Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
  • Coordinate appropriate action plans while considering consequences and budget decisions.
  • Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
  • Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
  • Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
  • Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.

FAQs

What is the role of a Concession Manager at Tommy Hilfiger?

The Concession Manager is responsible for leading store operations, driving sales performance, managing staff, ensuring high visual merchandising standards, and delivering exceptional customer service.

What experience is required for this position?

Extensive experience in connecting to consumers in a brand retailer, along with experience in retail operations, budgeting, planning, sales, and people management is essential.

Is previous people management experience necessary?

Yes, previous people management experience is required, along with the ability to resolve conflicts and disagreements effectively.

What are the main responsibilities of the Concession Manager?

Responsibilities include achieving company sales and performance goals, conducting staff training, managing daily store operations, analyzing reports, and leading management meetings.

What qualities do you look for in a candidate?

We seek candidates who are effective communicators, able to cultivate belonging, collaborative, courageous in giving feedback, adaptable, energetic, and capable of inspiring trust on the shop floor.

Are there opportunities for career development within the company?

Yes, the company is committed to training and developing its employees, ensuring that they are properly oriented and equipped to succeed in their roles.

Is there support for diversity and inclusion in the workplace?

Yes, PVH is dedicated to fostering an inclusive and diverse community of associates and takes pride in working with talent from all walks of life.

Does the company offer a benefits program?

Yes, PVH provides a competitive and comprehensive benefits program offering protection, peace of mind, and flexibility to support associates both at home and work.

What are the sales performance goals for this role?

The goals include sales budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, and shrinkage management.

Will I be required to perform manager-on-duty functions?

Yes, the Concession Manager is responsible for performing manager-on-duty functions, including managing store opening and closing and overseeing the sales floor.

PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.