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Consumer Sales Solutions Specialist - Spanish

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Generac Power Systems

14d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Pewaukee
  • Quick Apply

AI generated summary

  • You need an associate's degree or equivalent, 1 year in sales/retail, strong problem-solving skills, data interpretation, ability to meet goals, and must be fluent in Spanish. Occasional travel required.
  • You will analyze consumer needs, conduct outbound calls, negotiate sales, gather feedback, educate customers, respond to inquiries, and maintain departmental standards while showcasing product knowledge.

Requirements

  • Associates degree in related field or equivalent experience
  • 1 year related experience within Sales, Retail, Marketing
  • Ability to understand consumer needs and provide appropriate solutions
  • Strong problem-solving skills and the ability to handle objections effectively
  • Ability to Interpret Data, Analyze Results and Make Recommendations
  • Ability to work with a variety of stakeholders, including consumers, dealers, and contractors
  • Ability to meet sales targets and work in a goal-oriented environment
  • Strong organizational skills and attention to detail
  • Ability to work autonomously and as part of a team
  • While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls
  • The employee is regularly required to stand and walk
  • On occasion the incumbent may be required to stoop, bend or reach above the shoulders
  • The employee must occasionally lift up to 25 - 50 pounds
  • Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus
  • Occasional travel

Responsibilities

  • Analyze Consumer Needs: Understand consumer requirements and recommend suitable energy solutions to meet their needs.
  • Sales and Negotiation: Negotiate and close deals, handle complaints or objections efficiently to ensure customer satisfaction and retention.
  • Meet Sales Targets: Regularly achieve sales targets as set by management, demonstrating consistent performance.
  • Consumer Feedback: Gather and analyze feedback from consumers, sharing insights with internal teams to improve products and services.
  • Outbound Calls: Conduct daily outbound calls using predictive or preview mode, aiming to enhance the organization’s close rate.
  • Customer Education: Educate customers on the growing home energy industry using a consultative approach to provide informed and valuable recommendations.
  • Department Expectations: Maintain departmental standards, including customer satisfaction, productivity, and adherence to company policies.
  • Product Knowledge: Answer detailed questions regarding Generac products, showcasing expertise and knowledge.
  • Inbound Queries: Respond to inbound pre-sale questions over the phone, providing accurate and helpful information.
  • Other duties as assigned

FAQs

What is the primary responsibility of the Consumer Sales Solutions Specialist?

The primary responsibility is to analyze consumer needs, negotiate and close deals, meet sales targets, gather feedback, educate customers about Generac products, and provide excellent customer service.

What qualifications are required for this role?

An Associate's degree in a related field or equivalent experience and at least 1 year of related experience within Sales, Retail, or Marketing are required.

Is knowledge of Spanish required for this position?

Yes, proficiency in Spanish is necessary as the role involves communicating with Spanish-speaking customers.

What are the essential duties of the Consumer Sales Solutions Specialist?

Essential duties include analyzing consumer needs, negotiating and closing deals, meeting sales targets, gathering consumer feedback, conducting outbound calls, educating customers, and responding to inbound queries.

What type of sales targets should the Specialist expect to meet?

The Specialist is expected to regularly achieve sales targets set by management, demonstrating consistent performance.

Will I need to conduct outbound calls as part of my job?

Yes, the Specialist will conduct daily outbound calls using predictive or preview mode to enhance the organization's close rate.

What kind of product knowledge is required for this position?

The Specialist needs to have in-depth knowledge of Generac products to answer detailed questions and provide informed recommendations.

Are there physical demands associated with this job?

Yes, the position includes regular talking, hearing, using hands to manipulate objects, standing, walking, and may occasionally require stooping, bending, or lifting 25-50 pounds.

Will I need to travel for this position?

Occasional travel may be required as part of the job.

Is this position goal-oriented?

Yes, the Specialist must be able to meet sales targets and work in a goal-oriented environment.

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Generac Power Systems

Energy
Industry
5001-10,000
Employees
1955
Founded Year

Mission & Purpose

Generac is a leading energy technology company committed to powering a smarter world. Our purpose is to lead the evolution to a more resilient, efficient, and sustainable world through our backup and prime power systems. As a company, we are committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Founded in 1959, Generac introduced the first affordable backup generator and later created the category of automatic home standby generators. Generac’s people contribute to the company’s growth and success by living our corporate values everyday - integrity, innovation, agility, teamwork, and excellence. We foster a culture that supports diversity, equity, inclusivity, and good corporate citizenship, globally. If you're interested in powering your future with Generac, visit www.generac.com/about-us/careers to find a position that fits your career goals and celebrated talents.