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Contact Centre Customer Sales Advisor - Dublin - weekdays only!

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Sky

14d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You should have a passion for customer service, be target-driven, connect easily with people, understand customer needs, solve problems creatively, and be eager to learn new skills.
  • You will handle inbound calls from customers considering cancellations, assess their needs, provide tailored solutions, and attend mandatory training sessions for six weeks.

Requirements

  • A passion for great customer service
  • Target driven
  • Brilliant at connecting with people
  • Ability to understand our customers' needs
  • Creative approach to problem solving
  • Willingness to learn new skills

Responsibilities

  • Take inbound calls from existing customers who are thinking about cancelling all or part of their subscription.
  • Get to know your customer through great conversations to assess their needs & overcome any objections they may have and make sure they have a package that suits their needs best.
  • Be available to support our customers Monday to Friday between the hours of 9am - 5:30pm.
  • Training and Development is hugely important to us which is why we'll teach you all you need to know about our award-winning products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
  • Please be advised that if successful, full attendance is required for the first 6 weeks of training.

FAQs

What are the working hours for this position?

The working hours for this position are Monday to Friday, between 9am and 5:30pm.

Is previous experience in sales required?

Previous experience in sales is not specifically required, but a passion for great customer service and a target-driven mindset are essential.

Where is the contact center located?

The contact center is located at Burlington Plaza in the center of Dublin.

What kind of training will be provided?

In-depth sales training will be provided, which can be applied to any sales environment, along with training on Sky's award-winning products.

Can I work from home entirely?

No, this position operates on a hybrid model, meaning you will split your time between home and the office.

Are there opportunities for professional development?

Yes, there are clear progression paths and opportunities to upskill through programs like the Advisor Development Program and Emerging Leader Program.

What benefits do employees receive?

Employees receive extensive benefits, including free Sky TV with discounted broadband, private healthcare, a pension plan, Life Assurance, dental healthcare options, and exclusive discounts from over 800 retailers.

How do I apply for this position?

You can apply for this position by following the application process outlined on the Sky career website.

Is attendance required during the training period?

Yes, full attendance is required for the first 6 weeks of training.

Will my application require any background checks?

Yes, if your application is successful, you will be asked to complete a criminal record check.

Sky

A job you ❤️ to talk about

Entertainment & Media
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone. Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.