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Content Assistant, PV Ad Org

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Amazon

8d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Data
  • Chennai

AI generated summary

  • You must be a graduate, have basic Excel and MS Office skills, strong communication, and analytical abilities, with daily software/tool usage experience.
  • You will perform quality checks on digital video content, report errors, track metrics, improve processes, communicate with publishers, and use Microsoft Office for documentation and analysis.

Requirements

  • Must be a graduate in any stream
  • Minimum excel knowledge
  • Strong Written and Verbal Communication
  • The associate will be required to use software and /or tools on a daily basis.
  • Working knowledge of computers (Basic MS Office related skills)
  • Basic Analytical and Logical Reasoning Skills

Responsibilities

  • The primary responsibility of the role is to perform quality checks on English language digital content while listening to and to identify errors as well as validating errors reported by various systems and customers.
  • Associate should have passion to work on digital video content.
  • The associate needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
  • The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
  • Associate should be a team player and come up with ideas to improve the editing/QA process.
  • The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
  • The employee will be an individual contributor for this role.
  • In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
  • Associate should be a team player and come up with improvement ideas to improve the process.
  • Associate will be required to work with headsets in the majority of the work time.
  • Microsoft Office (Excel, Power Point Presentation).
  • Understanding in Video content creation and editing will be added advantage.

FAQs

What is the minimum educational requirement for the Content Assistant position?

A graduate in any stream is the minimum educational requirement for this position.

What software skills are necessary for this job?

Basic knowledge of Microsoft Office, particularly Excel, is necessary for this job.

Is experience in digital content required for this role?

While experience in digital content is not explicitly required, a passion for working with digital video content is essential.

Are there any specific skills related to analytical thinking required?

Yes, basic analytical and logical reasoning skills are required for the role.

What will be the primary responsibility of the Content Assistant?

The primary responsibility will be to perform quality checks on English language digital content, identify errors, and validate errors reported by various systems and customers.

Will the associate need to work independently or as part of a team?

The associate will be an individual contributor; however, being a team player and collaborating on process improvements is important.

How will the performance of the associate be measured?

Performance will be measured based on compliance with operation metrics like productivity, quality, SLA requirements, QA guidelines, and personal and team goals.

Will the Content Assistant need to communicate with others?

Yes, the associate will need to contact publishers and vendor managers to report identified errors and provide status updates as required.

What type of working environment will the associate be in?

The employee will be required to work with headsets for the majority of their work time.

Is knowledge of video content creation and editing beneficial for this role?

Yes, an understanding of video content creation and editing will be considered an added advantage.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.