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Core Operations Analyst

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TP ICAP

Jan 20

  • Job
    Full-time
    Mid & Senior Level
  • Data
    IT & Cybersecurity
  • Manila
  • Quick Apply

AI generated summary

  • You should have QA process knowledge, test script experience, strong Excel skills, attention to detail, and client focus, with a background in financial services and issue management.
  • You will manage process documentation, QA data monitoring, design queries, log client incidents, extract historical data, check vendor pages, and ensure timely updates of benchmarks and EOD files.

Requirements

  • Good understanding of QA processes
  • Exposure to issue management and bug lifecycle
  • Experience of writing and maintaining tests scripts
  • Solid Excel experience
  • Familiarity with Windows environment
  • Strong background in functionality/behaviour testing with the ability to design automated data queries and data validation checks
  • Experience working on market data or QA applications within the financial services sector; experience working on applications within capital markets and fixed income preferred
  • Strong attention to detail
  • Ability to follow issues through to resolution
  • Can manage and prioritize tasks with a sense of urgency
  • Able to think creatively and propose options/solutions to challenges
  • Experience within a QA and operational role
  • Experience in financial data vendor is an advantage
  • Working to a shift rota
  • Work during holidays and occasional overtime
  • Client Focused
  • Personable and engaging
  • Communicates effectively and efficiently to internal and external stakeholders
  • Build relationships and networks with both internally and externally wherever possible
  • Demonstrates strong customer focus
  • Demonstrates ability to work effectively with others
  • Constructively handles disagreements to reach a resolution
  • Ability to work with diverse groups/ personalities

Responsibilities

  • To work within a Core Business Operations team to deliver services and products critical to the commercial success of Parameta Solutions supporting multiple product streams.
  • This will entail being responsible for the following activities:
  • Ownership and maintenance of all process documentation related to responsibilities described below.
  • This ownership is limited to training documentation, workflows, best practices, etc. and excludes technical user guides and data product guides.
  • QA monitoring of Data for Timeliness and Completeness
  • Designing Data queries:
  • Identifying, defining and creating data validation and QA queries across multi-asset instrument sets
  • Defining what will be tested, monitored and how
  • Carrying out and maintaining QA data parameters:
  • Executing, performing and monitoring manual and automated queries/parameters based on the data query designs
  • Keeping clear records of all QA issues, providing updates to relevant teams on a daily and weekly report basis
  • Signing off areas of functionality:
  • Ensuring QA data parameters are signed off after test phase on initial setup and on any new content.
  • Provide clear information on the sign off to the QA manager, Product and Operations teams
  • Client Communication Logging
  • Clear and complete logging of client incidents and requests.
  • Monthly generation of client incident metrics to be included in division risk assessments.
  • Service Now Logging
  • Clear and complete logging of Service Now events.
  • Generation of summary to be reviewed by Client Operations.
  • Historical Data Extraction
  • Extraction of historical data from multiple environments to fulfil client orders.
  • Work with Data Science team to consolidate output files.
  • Vendor Page Checking
  • Monitor daily update to check if there are discrepancies between Refinitiv and Bloomberg pages vs internal records.
  • Escalate technical issues to the relevant teams.
  • Update missing information in internal historical database
  • Check internal historical databases regularly to ensure that all information are accurate.
  • Monitoring of published EOD files
  • QA checks EOD files to be sent to clients.
  • Ensure proper checking is in place.
  • Monitoring of Benchmarks
  • Ensure that all benchmark approved instruments administered by TP ICAP are updating in a timely manner.
  • Escalate as soon as possible if needed.

FAQs

What is the primary role of a Core Operations Analyst at TP ICAP?

The Core Operations Analyst is responsible for delivering services and products critical to the commercial success of Parameta Solutions, which includes QA monitoring of data, client communication logging, historical data extraction, and ensuring the timely updating of benchmark instruments.

What qualifications are required for this position?

Candidates should have a good understanding of QA processes, exposure to issue management, experience with writing and maintaining test scripts, solid Excel skills, and a background in functionality testing. Familiarity with capital markets and financial data vendor experience is advantageous.

Are there specific software or tools required for this role?

Yes, proficiency with Excel and experience with QA applications within the financial services sector are essential. Familiarity with a Windows environment is also important.

How does this position contribute to client satisfaction?

The Core Operations Analyst ensures timely and accurate dissemination of market data, maintains clear communication logs for incidents and requests, and addresses client incidents effectively, thereby enhancing overall client satisfaction.

Is there a shift requirement for this position?

Yes, the position requires working on a shift rota, which may include working during holidays and occasional overtime.

What kind of team environment can I expect?

TP ICAP promotes a collaborative team environment where diverse perspectives and skills are valued. Analysts work closely with various internal teams and clients to achieve collective goals.

How does this position align with TP ICAP's commitment to inclusivity?

TP ICAP is committed to fostering an inclusive work environment where diverse individuals can contribute. The organization encourages all candidates, regardless of meeting all criteria, to apply and explore their potential.

What are the main responsibilities associated with quality assurance in this role?

Responsibilities include designing data queries for validation, maintaining QA data parameters, logging client incidents, monitoring published EOD files, and ensuring accuracy in internal historical databases.

Will I receive training for this role?

Yes, the Core Operations Analyst will be responsible for maintaining training documentation and workflows as part of their ownership of process documentation.

What kinds of clients does Parameta Solutions serve?

Parameta Solutions serves a diverse client base including banks, insurance companies, pension and hedge funds, asset managers, energy producers, risk and compliance managers, and academic institutions.

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TP ICAP

Finance
Industry
5001-10,000
Employees
2016
Founded Year

Mission & Purpose

We are the world’s largest inter-dealer broker, the world’s largest energy & commodities broker, and the world’s leading provider of over-the-counter (OTC) pricing data. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity and distribution of data, through responsible and innovative solutions. We operate in 28 countries and employ 5,200 people, including 2,600 brokers. Our clients include top tier investment banks and financial institutions. Through our people and technology, we connect clients to superior liquidity and data solutions across every major asset class, including Rates, FX, Credit Equities, Energy, Renewables and Digital Assets. We are home to a line up of premium brands. Each has a distinct, client-focused offering, underpinned by the financial security, operational strength and robust governance of the TP ICAP Group. Our brands include: •Tullett Prebon •ICAP •Liquidnet •Parameta Solutions •PVM.