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Counter Associate "The Ordinary" Selfridges

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • London

AI generated summary

  • You must be comfortable engaging customers, applying products, and providing consultations. Thrive in a team environment, multitask effectively, and have strong time management and communication skills.
  • You will greet customers, recommend products, maintain store cleanliness, educate customers on beauty products, handle feedback, assist with merchandising, and manage store opening/closing duties.


  • Comfortable in engaging customers and applying products to the customer while providing consultations
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to thrive working in a team environment
  • Effective time management and communication skills


  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining store standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Thriving success <3
  • Responsible for opening/closing of the store, bank deposits, and paperwork


What are the main responsibilities of a Counter Associate at "The Ordinary" Selfridges?

The main responsibilities of a Counter Associate at "The Ordinary" Selfridges include creating an unforgettable client experience in line with Deciem standards, providing skincare expertise and product knowledge to customers, and driving sales through excellent customer service.

What qualifications or experience are required to work as a Counter Associate at "The Ordinary" Selfridges?

To work as a Counter Associate at "The Ordinary" Selfridges, it is beneficial to have a passion for skincare, experience in retail or customer service, and the ability to provide excellent customer service. Training will be provided to ensure you have the necessary product knowledge.

What can I expect in terms of training and development opportunities as a Counter Associate at "The Ordinary" Selfridges?

As a Counter Associate at "The Ordinary" Selfridges, you can expect to receive training on skincare products, customer service techniques, and sales strategies. There may also be opportunities for career development within the company.

Retail & Consumer Goods
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.