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Counter Manager - Oxford Street (Full-time)

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Benefit Cosmetics

Sep 6

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • London

Requirements

  • - Team members will be required to work weekends, late nights, and bank holidays.

Responsibilities

  • The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store.
  • Management – Managing Brow and Beauty advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
  • Sales Goals – Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
  • Brow services - Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments.
  • Teamwork – Through daily team meetings, effective communication, and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets.
  • Promotion and Special Events – Building business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
  • Stock – Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately.
  • Communication – You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.
  • Administration – You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed, and where necessary assisting with area manager administration.
  • Staff Rotas – You will ensure staff rotas are completed fairly and on a monthly basis.
  • Hygiene and Housekeeping – You will ensure the counter and displays are kept clean and hygienic at all times.

FAQs

What are the primary responsibilities of the Counter Manager?

The primary responsibilities include managing Brow and Beauty advisors, achieving sales goals, performing brow services, fostering teamwork, organizing promotions and special events, maintaining stock levels, ensuring communication between management, handling administration tasks, creating staff rotas, and overseeing hygiene and housekeeping standards.

What types of brow services will the Counter Manager be responsible for?

The Counter Manager will be responsible for waxing, tinting, and tweezing services, with full training provided to become a Brow Expert.

What qualifications are needed for this position?

Candidates should demonstrate strong management skills, a passion for customer service, and the ability to work in a team. Flexibility to work weekends, late nights, and bank holidays is also required.

Is there an opportunity for professional development in this role?

Yes, Benefit Cosmetics offers opportunities for growth and development within the company, allowing employees to enhance their skills and advance their careers.

How does Benefit Cosmetics prioritize team motivation?

Team motivation is prioritized through daily meetings, effective communication, and recognition of positive work among team members.

Does the Counter Manager have any administrative responsibilities?

Yes, the Counter Manager is responsible for completing daily, weekly, monthly, and yearly administration tasks, as well as assisting with area manager administration when necessary.

What is the work environment like at Benefit Cosmetics?

The work environment is a mix of laughter and hard work, fostering a unique culture that values both fun and professional growth.

Is there a specific dress code for the Counter Manager?

While a specific dress code is not mentioned, employees are generally expected to present themselves well and represent the brand positively.

What should I do if I have additional needs during the recruitment process?

If you have additional needs that require some flexibility during the recruitment process, you should contact careersatbenefit@benefitcosmetics.com.

How does Benefit Cosmetics support diversity and inclusion?

Benefit Cosmetics celebrates differences and encourages everyone to be their authentic selves as part of their mission to build a beauty community for all.

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Benefit Cosmetics

Retail & Consumer Goods
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

We are Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Benefit was founded in 1976 by twins Jean & Jane Ford in San Francisco, and we have been making our own rules, shaking up the status quo, and serving up inventive beauty solutions with a side of laughter & fun ever since. Today, we are in 59 countries with more than 3,000 BrowBars & 5,000 trained beauty service experts worldwide.

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