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Counter Sales Associate

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Azadea Group

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi

AI generated summary

  • You need a high school diploma, 0-1 year in customer service, fluent English, and skills in attention to detail, planning, organizing, teamwork, and basic analytical thinking.
  • You will greet customers, manage orders, maintain hygiene, handle cash, communicate with the team, and assist in opening/closing duties while ensuring high service standards.

Requirements

  • High School Degree
  • 0 - 1 year of experience in customer service
  • Fluency in English
  • Analytical Thinking: level 1
  • Attention to details: level 2
  • Change and Adaptability: level 1
  • Cultural Awareness: level 1
  • Customer Focus: level 1
  • Planning and Organizing: level 2
  • Teamwork: level 2

Responsibilities

  • Greet and serve walk-in customers providing high level service through product knowledge and based on the set procedures
  • Take part in the opening and closing duties in compliance with the norms and internal procedures
  • Maintain and report all records such as; the daily training, taste panels and wastage forms and report any complaints or operation issues to the Manager
  • Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book
  • Place orders for needed products from the Stock Keeper in coordination with the Restaurant Manager/Assistant Manager
  • Ensure a clean environment by implementing hygiene practices such as “Clean as you go” policy and sanitation of the counter display
  • Process the orders received from Waiters and set them according to serving standards then ensure they are presented to customers within the serving timeframe
  • Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge and replenish regularly while maintaining hygiene and presentation standards
  • Receive and prepare take away orders making sure they are wrapped according to standards and take special orders from customers
  • Receive and handle cash payments including exchange and money transactions while following the set policies

FAQs

What is the job title for this position?

The job title is Counter Sales Associate.

Where is the primary location for this job?

The primary location is in Abu Dhabi, at Abu Dhabi Mall, United Arab Emirates.

What are the working hours for this position?

This is a full-time position.

What qualifications are required for this role?

A High School Degree and 0-1 year of experience in customer service are required.

Is fluency in English necessary for this job?

Yes, fluency in English is required.

What are the main responsibilities of a Counter Sales Associate?

Responsibilities include greeting and serving customers, maintaining cleanliness and hygiene, processing orders and payments, and ensuring effective communication within the team.

Is prior experience in customer service mandatory?

No, 0-1 year of experience in customer service is acceptable, so prior experience is not mandatory.

What skills are important for this position?

Important skills include attention to detail, planning and organizing, teamwork, and customer focus among others.

Are there any specific policies regarding cash handling?

Yes, cash payments must be handled according to the set policies, including handling exchanges and money transactions.

Can I apply for this job if I do not have experience?

Yes, candidates with 0-1 year of experience in customer service are encouraged to apply.

Is there a specific type of training provided for this role?

Yes, training procedures such as daily training logs are maintained, and participation in taste panels may be involved.

What is the unposting date for this job?

The unposting date is ongoing, which means the position will remain open until filled.

Azadea Group

We exist to provide our customers and people with an entertaining and exciting way of life.

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40+ leading international franchise concepts across the Middle East and Africa. With over 13,500 employees, dedicated offices in every market it operates, and world-class infrastructure, the company oversees over 700 stores. Since its inception in 1978, the Group has developed a substantial network of retail stores representing leading international brand names in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty & cosmetics. AZADEA Group operates across 14 countries, including Algeria, Bahrain, Cyprus, Egypt, Ghana, Ivory Coast, Jordan, Kenya, Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, and the United Arab Emirates.