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Credit Assistance Specialist Tampa FL 2nd Shift

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Bank of America

Feb 21

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Tampa

Requirements

  • Required Skills:
  • At least 1 year of customer service experience
  • Excellent verbal and written communication skills
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition
  • Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
  • Must be proficient in dealing with customers issues in both a routine and complex environment
  • Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
  • Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
  • Desired Skills:
  • College degree or commensurate work experience preferred
  • Credit Assistance and collections experience
  • Inbound/Outbound call center experience
  • Banking/financial services experience
  • Knowledge of banking operations
  • Skills Used in this Role:
  • Collections
  • Customer Service
  • Oral Communication
  • Written Communication
  • Active Listening
  • Negotiation
  • Problem Solving
  • Influencing
  • Critical thinking
  • Multitasking
  • Financial Math

Responsibilities

  • Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit and/or credit card accounts
  • Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
  • Determines the right solution for the client while staying within collections compliance guidelines
  • Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
  • Achieves quality standards and meets key performance indicators
  • Works an established list of accounts on an automated collections system, auto-dialer and/or manual calling and is responsible for the mitigation of losses

Bank of America

Helping to make financial lives better through the power of every connection.

1-10
Employees

Mission & Purpose

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.

Culture & Values

  • Deliver together

    We believe in the importance of treating each client and teammate as an individual and treating every moment as one that matters. We strive to go the distance to deliver, with discipline and passion. We believe in connecting person-to-person, with empathy and understanding. We believe everything we do for our clients, teammates and the communities we serve is built on a solid business foundation that delivers for shareholders.

  • Act responsibly

    We believe that integrity and the disciplined management of risk form the foundation of our business. We are aware that our decisions and actions affect people’s lives every day. We believe in making decisions that are clear, fair and grounded in the principles of shared success, responsible citizenship and community building.

  • Realize the power of our people

    We strive to help all of our employees reach their full potential. We believe that diverse backgrounds and experiences make us stronger. We respect every individual and value our differences - in thought, style, sexual orientation, gender, gender identity and expression, race, ethnicity, culture, age, ability and experience.

  • Trust the team

    We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe that when we work together, we best meet the full needs of our clients, and deliver value to our shareholders.