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Credit Hire Pre-Litigation Recoveries Specialist - Homeworking / Work From Home

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • United Kingdom, +1
    Remote

AI generated summary

  • You must have strong negotiation skills, attention to detail, a suitable home office setup, and meet internet speed requirements. Ability to pass security checks is essential.
  • You will negotiate with insurers, manage high call volumes, meet collections targets, and ensure exceptional customer service throughout the credit hire claims process.

Requirements

  • Demonstrated ability to investigate and make decisions in liability negotiations
  • A competitive spirit and the drive to meet targets and deadlines
  • An ability to work independently and as part of a team
  • Excellent communication skills and attention to detail
  • Be understanding of the sensitivity of customers personal documentation and information
  • Proven negotiation skills
  • A knowledge of Microsoft Office products, Internet and telephone skills
  • Must be able to provide a suitable home-office environment which is free from noise and any distractions.
  • Must have a suitable alternative location from which to work in the event of an outage
  • Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
  • Router must be VOIP compatible
  • Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)
  • Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime.
  • Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

Responsibilities

  • Negotiating with insurers and solicitors maximising the settlement on credit hire claims
  • Managing high volumes on outbound and inbound telephone calls
  • Meeting the monthly collections targets
  • Providing World Class customer service and hand holding our customers through the journey of their credit hire claim

FAQs

What is the work schedule for this position?

This is a full-time role requiring 40 hours of work per week, Monday to Friday from 8:00am to 5:00pm.

What is the salary range for this role?

The salary starts at £26,000.00 and may increase depending on experience within Credit Hire.

What kind of background or experience is preferred for applicants?

We are looking for candidates with experience in technical credit hire and liability negotiations, as well as proven negotiation skills.

What are the main responsibilities of the Credit Hire Pre-Litigation Recoveries Specialist?

Key responsibilities include negotiating with insurers and solicitors, managing high volumes of calls, meeting monthly collections targets, and providing excellent customer service throughout the credit hire claim process.

Are there any specific technical requirements for this position?

Yes, you must have a wired internet connection (cable or DSL), a VOIP-compatible router, and minimum upload/download speeds of 2000 kbps (2.0 mbps) and 4000 kbps (4.0 mbps), respectively.

What equipment is provided to new employees?

New employees will be provided with a laptop, headset, and phone within the first few weeks of starting.

Is there a security check involved in the hiring process?

Yes, all applicants must be able to pass a security check involving financial probity and basic criminality.

What kind of work environment is required for this job?

You must have a suitable home-office environment free from noise and distractions, as well as a backup location in case of an outage.

Do I need to have previous experience in a similar role?

While previous experience in credit hire or similar roles is preferred, motivated candidates with relevant skills may also be considered.

Is there a focus on diversity and inclusion within the company?

Yes, the company prioritizes diversity, equity, and inclusion, and has been recognized as a leader in these areas.

Travel & Leisure
Industry
10,001+
Employees
1957
Founded Year

Mission & Purpose

It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world. That means, no matter where you live, there’s probably a great opportunity with us right down the road.

Culture & Values

  • Our brands are the most valuable things we own

    Our reputation is everything, and every employee has a stake in protecting our brands and helping our business grow.

  • We work hard … and we reward hard work

    Running a successful business is hard work. When our team members commit to their responsibilities and future, they receive the accolades and rewards they deserve.

  • Customer service is our way of life

    Our goal is to exceed every customer’s expectations. And that starts with our people. One customer. One handshake. One delivered promise at a time.

  • Great things happen when we listen … to our customers and to each other

    We achieve our high level of service by taking the time to understand the needs of every customer and employee. And that leads us to new opportunities.

  • Personal honesty and integrity are the foundation of our success

    We treat every person who walks through our door with respect. Whether it’s a customer or an employee, our focus is on building loyal, long-term relationships by meeting their needs and earning their trust.

  • We strengthen our communities – one neighbourhood at a time

    The Enterprise business began in neighbourhoods. We owe our success to the people in the communities where we live and work. We’re committed to supporting them and growing – together.

  • Our company is a fun and friendly place where teamwork rules

    Decades after he stepped down from day-to-day management, Jack Taylor was still greeting employees with the question, "Are you having fun?" Because that’s how our teams grow – having a good time while working together toward a common goal.

  • Our doors are open

    Ours is an inclusive environment. From employees to customers to business partners, we embrace the differences that make us successful and unique.

Benefits

  • Sick Pay

  • Maternity & Paternity Leave

  • Life Insurance

  • Pension Plan