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CRM Marketing Manager - Maternity Cover

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Deliveroo

Jan 18

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Marketing
  • Milan

Requirements

  • At least 3 years experience in marketing, growth marketing, CRM or departments or marketing agencies running successful insights-led marketing campaigns, with proven ability to build and implement local and national plans
  • Highly skilled in English language, both written and spoken. You will work in an international environment, all our calls and presentations need to be in English
  • Great stakeholders management skills, communication, and a proven experience to manage agencies & in-house teams
  • Detail oriented executor. You're skilled at planning, organising, prioritising and executing simultaneous projects and activities at once. You can prioritise high impact activities and keep complicated projects moving forward
  • A self-starter attitude that's comfortable with constant change and enjoys working in a fast-paced environment
  • Proven track record in making things happen - delivering results quickly and efficiently
  • A creative problem solver who can think things through analytically
  • A proactive, can-do attitude, full of great ideas and able to get stuff done autonomously
  • Braze tool and HTML basic knowledge, nice to have

Responsibilities

  • Working closely with the local and central teams to plan and execute the CRM marketing activities on national and local level
  • Support our hyperlocal strategy by building and implementing ad-hoc marketing plans in our key cities
  • Build an effective and customer centric in-app marketing experience to support the local needs
  • Planning and implementing our CRM agenda with local and national campaigns in order to drive repetition and build customer loyalty
  • Through continuous performance monitoring, identify all elements of boost performance across the conversion funnel to ensure constant maximization and the contribution of CRM to total revenues
  • Measurement & effectiveness - working with the BI team, Data Science and other relevant stakeholders to drive our test & learn approach to better understand the impact of our activities and drive continual improvements

FAQs

What is the duration of the position being offered?

The position is a 12-month maternity cover.

What will be the key responsibilities of the CRM Marketing Manager?

The key responsibilities include planning and executing CRM marketing activities, building customer-centric in-app marketing experiences, implementing nationwide and local campaigns, monitoring performance to boost conversion, and collaborating with various teams for continuous improvement.

Is prior experience in marketing required for this role?

Yes, applicants should have at least 3 years of experience in marketing, growth marketing, CRM, or related fields.

What language skills are necessary for this position?

Candidates must be highly skilled in English, both written and spoken, as the work environment is international, and all communications will be conducted in English.

Are there specific tools or technical skills required for the role?

Basic knowledge of the Braze tool and HTML is a nice-to-have, but not mandatory.

What qualities are expected from a suitable candidate?

Candidates should be entrepreneurial, independent, detail-oriented, proactive, creative problem solvers, and comfortable with fast-paced environments and constant change.

How does Deliveroo approach employee equity?

Deliveroo offers equity to every employee, as they believe it's essential for everyone to feel ownership in the company's success.

What type of work environment does Deliveroo foster?

Deliveroo promotes a fast-paced, dynamic work environment that encourages new ideas, transparency in decision-making, diversity, and inclusion.

What kind of support does Deliveroo provide for employee welfare?

Deliveroo offers a wide range of competitive benefits that cover health, family, finance, community, convenience, growth, time away, and relocation.

Is there potential for personal growth in this role?

Yes, there is significant potential for personal growth and impact, as solutions at Deliveroo are not confined to specific teams, allowing for wider engagement across various challenges.

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Deliveroo

We’re a food company, aiming to be the food company. Fancy joining that mission?

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

Deliveroo is an online food delivery platform that connects customers with a wide range of restaurants and food establishments. Through their website and mobile app, customers can browse menus, place orders, and have their favourite meals delivered directly to their doorstep. Deliveroo's ultimate mission is to provide convenient and efficient food delivery services, giving customers access to a diverse selection of cuisines from local restaurants. Their purpose is to support restaurants and food vendors by expanding their reach and customer base, enabling them to thrive in the digital age and compete in the increasingly competitive food delivery market. Deliveroo aims to enhance the overall dining experience for customers while helping restaurant partners grow their business and adapt to evolving consumer preferences.

Culture & Values

  • Live and Breathe our Marketplace

  • Play to Win

  • Celebrate Difference

  • Champion Big and Small Innovations

  • Obsess about Operational Excellence

  • Be Curious and Intellectually Honest

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