FAQs
Do we support remote work?
Yes, we do remote work but in a hybrid format with assigned office days set by your manager.
What is the primary focus of this role?
The primary focus of this role is to drive strategic initiatives to improve customer experience across wireless and wireline portals, and to unify the digital experience for Verizon Business Group customers.
What kind of experience is required for this position?
You will need to have a Bachelor's degree or four or more years of relevant work experience, including experience in product management, ecommerce or online experience, and improving customer experience.
Are there any preferred qualifications for this role?
Yes, preferred qualifications include a degree or Master's degree, data analytics and quantitative skills in user event data, experience with agile development, knowledge of design thinking, and certifications such as Lean Six Sigma Green or Black Belt.
What tools or technologies should a candidate be familiar with?
Candidates should develop expertise in tools and technology such as Glassbox, Adobe Analytics, and Medallia to gather insights and recommendations.
What is the scheduled weekly hours for this position?
The scheduled weekly hours for this position are 40 hours.
Is there an emphasis on diversity and inclusion at Verizon?
Yes, Verizon is committed to a collaborative, inclusive environment that values diversity and fosters a sense of belonging.
What responsibilities will this role entail?
Key responsibilities include discovery on use cases for new features, value assessment and prioritization, delivering new features on time and budget, and performance measurement in partnership with digital analytics.