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Customer Advisor

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B&Q

Oct 4

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • St Albans

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the duration of the contract for the Customer Advisor position?

The Customer Advisor position is a 6-month fixed term contract.

How many hours will I be working each week?

The role is part-time, requiring 22.5 hours of work per week.

What are the available shifts for this role?

Shifts are available from Monday to Sunday, between 7.00am and 10.00pm.

What is the hourly pay rate for this position?

The UK notional hourly rate is £12.21 per hour, which includes a £0.54 per hour store specific location allowance.

Is experience in home improvement required for this role?

While experience isn't explicitly required, a passion for home improvement and a willingness to learn are essential qualities for success in this position.

Will I receive training in this position?

Yes, you will have the opportunity to be trained in skills like paint-mixing and cutting timber.

What are the key responsibilities of a Customer Advisor?

Key responsibilities include providing excellent customer service, managing stock, setting up displays, and becoming knowledgeable about customer home improvement projects.

Does B&Q offer any benefits to employees?

Yes, the benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, shopping discounts, an Employee Assistance Programme, and wellbeing benefits.

Are weekends and holidays part of the work schedule?

Yes, flexibility to work on weekends, evenings, and bank holidays is required for this position.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to making the organization more diverse and representative, offering a range of networks for colleagues and allies to promote equality and belonging.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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