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Customer Advisor

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B&Q

Oct 29

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor.

Is this position part-time or full-time?

This position is part-time, offering 20 hours per week.

How long is the contract for this role?

The contract for this role is a fixed term of 3 months.

What are the working hours for this position?

Shifts are available from Monday to Sunday, between 7.00 am and 10.00 pm.

What is the hourly pay rate for this role?

The UK Notional hourly rate is £12.71 per hour, which includes a £0.50 per hour store-specific location allowance.

Where is this position located?

The position is located at B&Q Belvedere.

What key responsibilities will I have as a Customer Advisor?

Key responsibilities include providing excellent customer service, managing stock, setting up displays, and assisting with home improvement projects.

What skills and experience are required for this position?

Candidates should be friendly, outgoing, eager to learn, and have a passion for home improvement. Teamwork and flexibility to work varied hours are also important.

What benefits are offered to employees?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, colleague wellbeing benefits, and more.

How can I request support during the application process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Is diversity and inclusion a focus for B&Q?

Yes, B&Q is committed to making the workplace more diverse and representative of the communities they serve, promoting an environment where everyone can feel they belong and have equal opportunities.

Will I receive training as part of this role?

Yes, you will have the opportunity to be trained in paint-mixing and cutting timber.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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