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Customer Advisor

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B&Q

Sep 17

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • - Happy to help, eager to learn and just a little bit obsessed with home improvement
  • - Friendly and outgoing
  • - Enjoys helping others
  • - Happy to expand skills by using new technology and learning new ways of working
  • - Great at working in a team
  • - Flexible enough to work on a rota that includes weekends, evenings and bank holidays

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title for this position is Customer Advisor in the Building Department.

What are the working hours for this role?

The working hours for this role are full-time, specifically 36.75 hours per week, with shifts available from Monday to Friday, 1pm to 10pm.

Is this position permanent or temporary?

This position is a permanent contract.

What is the hourly rate for this job?

The UK Notional hourly rate for this job is £12.21 per hour.

Where is this job located?

This job is located at B&Q Northampton.

What are the key responsibilities of a Customer Advisor?

Key responsibilities include being an expert advisor, assisting customers with their home improvement projects, managing stock, setting up displays, ensuring the store looks great, and providing excellent customer service.

What skills and experience are required for this role?

Candidates should be happy to help, eager to learn, friendly, outgoing, good at teamwork, flexible for various shifts, and interested in home improvement.

What benefits come with this position?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

Is B&Q committed to diversity and inclusion?

Yes, B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring everyone can feel they belong and have equal opportunities.

How can I request support during the application or interview process?

You can request support during the application or interview process by contacting recruitment@b-and-q.co.uk for any recruitment adjustments.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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