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Customer Advisor

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Boots UK

Sep 17

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Full training is provided for this role, and we are looking for people who:
  • Excel in a varied environment, working at pace
  • Communicate and listen effectively
  • Enjoy working as part of a team, promoting a collaborative team dynamic
  • Know that the little things make the biggest difference for customer interactions
  • Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
  • It would be great if you also have:
  • Experience providing customer care and delivering great customer service but this is not essential.

Responsibilities

  • Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
  • Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
  • Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
  • Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of

FAQs

What is the hourly rate for the Customer Advisor role?

The hourly rate for this role is £11.44 and can go up to £12.02 in selected locations within London, with an increase after 6 months in the role.

What will my responsibilities be as a Customer Advisor?

As a Customer Advisor, you will help customers, promote in-store offers, ensure smooth store operations, and maintain a clean and presentable store environment.

Is prior experience required for this role?

Full training is provided, and while prior customer service experience is beneficial, it is not essential.

What are the working hours for this position?

The role requires working 8 to 16 hours per week, with shifts available on weekdays and weekends.

What benefits do I receive as a Customer Advisor?

Benefits include a retirement savings plan, a generous employee discount, and enhanced discounts on Boots brands and services.

Will I have opportunities for career growth in this position?

Yes, this role is a great opportunity to gain valuable experience, with potential for career advancement within the company.

What type of training will I receive?

Full training will be provided to ensure you excel in your role as a Customer Advisor.

How can I apply for this position?

You can apply through the Boots.jobs career site, and if your application is successful, you will be invited for an in-store interview within the next 14 days.

Is this position suitable for someone looking for their first job?

Yes, this role is a great opportunity for those looking to gain valuable experience in customer service and retail.

Does Boots offer flexible working options?

Yes, we are open to discussing possible flexible working options, including job share and reduced hours.

We are the UK’s largest pharmacy-led health & beauty retailer. With you. We change for the better.

Retail & Consumer Goods
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Boots is a renowned pharmacy-led health and beauty retailer with a strong presence in the UK. With over 170 years of history, Boots has become a trusted brand offering a wide range of health, wellness, and beauty products. They operate a vast network of stores as well as an online platform, providing customers with convenient access to an extensive selection of skincare, cosmetics, fragrance, haircare, toiletries, and healthcare items. Boots' mission is to enhance the well-being of their customers by delivering quality products, expert advice, and exceptional customer service. They strive to make a positive impact on people's lives by promoting health, beauty, and self-care. With a commitment to innovation and customer satisfaction, Boots continues to be a go-to destination for individuals seeking reliable healthcare and beauty solutions.

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