FAQs
What are the working hours for the Customer Advisor position?
The shifts available are Thursday from 12:30 to 20:00, Saturday from 11:45 to 20:15, and Sunday from 9:30 to 18:00.
How many hours per week is the Customer Advisor role?
The position is part time, requiring 22.50 hours per week.
What is the pay rate for this position?
The UK Notional hourly rate is £13.02 per hour, which includes a £0.81 store-specific location allowance.
Is this role permanent?
Yes, the Customer Advisor position is a permanent contract.
What key responsibilities will I have as a Customer Advisor?
You will become an expert advisor, assisting customers with their home improvement projects, managing stock, setting up displays, and providing excellent customer service.
What skills and experience are required for this job?
You should be happy to help, eager to learn, friendly, outgoing, and able to work well in a team. A passion for home improvement is also essential.
Are there opportunities for training in this role?
Yes, you will have opportunities to be trained in paint-mixing and cutting timber as part of your role.
Do you offer any benefits to employees?
Yes, the benefits package includes a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, and wellbeing benefits among others.
How does B&Q support diversity and inclusion?
B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring that everyone feels they belong and have equal opportunities.
What should I do if I need support during the application or interview process?
You can contact recruitment@b-and-q.co.uk for any recruitment adjustments or support.