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Customer Advisor

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B&Q

Aug 2

Applications are closed

  • Job
    Full-time
    Entry Level
  • Cambridge

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement
  • You’re friendly and outgoing, and you get a buzz from helping others
  • You’ll be happy to expand your skills by using new technology and learning new ways of working
  • You’re great at working in a team too
  • Flexible enough to work on a rota that includes weekends, evenings and bank holidays

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor position?

The shifts available are Thursday from 12:30 to 20:00, Saturday from 11:45 to 20:15, and Sunday from 9:30 to 18:00.

How many hours per week is the Customer Advisor role?

The position is part time, requiring 22.50 hours per week.

What is the pay rate for this position?

The UK Notional hourly rate is £13.02 per hour, which includes a £0.81 store-specific location allowance.

Is this role permanent?

Yes, the Customer Advisor position is a permanent contract.

What key responsibilities will I have as a Customer Advisor?

You will become an expert advisor, assisting customers with their home improvement projects, managing stock, setting up displays, and providing excellent customer service.

What skills and experience are required for this job?

You should be happy to help, eager to learn, friendly, outgoing, and able to work well in a team. A passion for home improvement is also essential.

Are there opportunities for training in this role?

Yes, you will have opportunities to be trained in paint-mixing and cutting timber as part of your role.

Do you offer any benefits to employees?

Yes, the benefits package includes a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, and wellbeing benefits among others.

How does B&Q support diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring that everyone feels they belong and have equal opportunities.

What should I do if I need support during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments or support.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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