FAQs
What are the working hours for the Customer Advisor position?
The working hours are part-time, totaling 25 hours per week, with shifts available from Monday to Sunday, between 15:00 and 22:00.
What is the hourly wage for this role?
The UK Notional hourly rate for this position is £12.21 per hour.
Is this a permanent position?
Yes, this is a permanent contract.
What skills are required for this position?
Required skills include being happy to help, eager to learn, friendly and outgoing, and having a passion for home improvement. The ability to work well in a team and flexibility to work varied hours, including weekends and evenings, is also essential.
What type of training will be provided?
Training will be provided in paint-mixing and cutting timber, as well as enhancing customer service skills.
What benefits are included with this role?
Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and workplace wellness benefits.
How does B&Q support diversity and inclusion?
B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring everyone feels they belong and have equal opportunities. Employees have access to various networks that promote diversity and inclusion.
Are breaks provided during shifts?
Yes, generous breaks are provided to ensure employees are refreshed and able to perform at their best.
Who should I contact for recruitment adjustments during the application process?
For any recruitment adjustments, you can contact recruitment@b-and-q.co.uk.
Do I need to have experience in customer service to apply?
While previous customer service experience is beneficial, a friendly demeanor and willingness to learn are equally important for success in this role.