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Customer Advisor

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B&Q

18d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Bradford

AI generated summary

  • You should be eager to learn, friendly, enjoy helping others, adaptable to new tech, and flexible to work weekends, evenings, and bank holidays as part of a team.
  • You will provide expert advice, inspire customers, manage stock, set displays, and ensure a great store appearance while focusing on exceptional customer service and learning skills like paint-mixing and timber cutting.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor position?

The working hours for the Customer Advisor position are part-time, totaling 23.75 hours per week, with shifts available from Monday to Sunday between 8.00 am and 9.00 pm.

Is this a permanent position?

No, this is a 3-month fixed-term contract.

What is the hourly wage for the Customer Advisor role?

The UK Notional hourly rate for this position is £12.21 per hour.

What are the main responsibilities of a Customer Advisor?

The main responsibilities include providing expert advice on home improvement, managing stock, setting up displays, maintaining store appearance, and delivering exceptional customer service.

What skills and experience are required for this role?

Applicants should be eager to learn, friendly, and outgoing, with a passion for home improvement. Good teamwork skills and flexibility to work weekends, evenings, and bank holidays are also important.

What benefits are offered to Customer Advisors?

Benefits include access to an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and various wellbeing benefits.

How does B&Q approach diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities served, ensuring everyone can feel they belong and have equal opportunities.

Who can I contact for support during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments or support needed during the application or interview process.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors