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Customer Advisor

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B&Q

Jan 2

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Edinburgh

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor.

What is the working schedule for this role?

The working schedule is part-time, 15 hours per week, with shifts available from Monday to Sunday, 8.00 am to 8.00 pm.

Where is the job location?

The job is located at B&Q Edinburgh @ Fort Kinnaird.

What is the hourly rate for this position?

The UK Notional hourly rate is £12.21 per hour.

What are the main responsibilities of a Customer Advisor?

The main responsibilities include providing expert advice, assisting customers with home improvement projects, managing stock, setting up displays, and ensuring the store looks great.

Is any training provided for this role?

Yes, there will be opportunities to be trained in paint-mixing and cutting timber.

What qualities are required for a Customer Advisor?

Candidates should be friendly, outgoing, eager to learn, passionate about home improvement, and able to work well in a team. Flexibility to work shifts, including weekends and evenings, is also necessary.

What benefits are offered to employees?

Employees receive a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and colleague wellbeing benefits.

How does B&Q support diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities it serves, helping everyone feel a sense of belonging and equal opportunities.

Who can I contact for recruitment adjustments?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments during the application or interview process.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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