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Customer Advisor

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B&Q

Oct 24

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Aberdeen

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor position?

The Customer Advisor position offers part-time hours of 15 hours per week, with shifts available from Monday to Sunday, between 7:00 am and 10:00 pm.

What is the duration of the Customer Advisor contract?

The Customer Advisor position is a 3-month fixed-term contract.

What is the hourly pay rate for this role?

The UK Notional hourly rate for the Customer Advisor position is £12.21 per hour, plus an additional £0.27 per hour for a store-specific location allowance.

Where is the Customer Advisor position based?

The Customer Advisor position is based at B&Q Aberdeen.

What are the key responsibilities of a Customer Advisor?

Key responsibilities include becoming an expert advisor, getting to know customers and their home improvement projects, managing stock, setting up displays, ensuring the store looks great, and providing excellent customer service.

What skills and experience are required for this role?

Candidates should be eager to learn, possess a strong interest in home improvement, be friendly and outgoing, work well in a team, and have a flexible schedule to work on weekends, evenings, and bank holidays.

What benefits are offered to Customer Advisors?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and various wellbeing benefits.

How does B&Q support diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities served, ensuring everyone feels they belong and have equal opportunities. They provide access to a range of networks for colleagues and allies.

What should I do if I need recruitment adjustments during the application or interview process?

If you need support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Is customer service a primary focus in this role?

Yes, providing truly great customer service is the main aim of the Customer Advisor position.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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