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Customer Advisor

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B&Q

2d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Salisbury

AI generated summary

  • You should be eager to learn, friendly, tech-savvy, and a team player, willing to work flexible hours, including weekends and holidays, with a passion for home improvement and helping others.
  • You’ll provide expert advice, assist customers with home improvement projects, manage stock, set up displays, and ensure great store appearance while delivering outstanding customer service.

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title for this position is Customer Advisor.

What are the working hours for this role?

The working hours for this role are part-time, totaling 15 hours per week, with shifts available from Monday to Sunday, between 7.00am and 10.00pm.

Is this a permanent position?

No, this is a 3-month fixed term contract.

What is the hourly pay rate for this position?

The UK Notional hourly rate is £12.21 per hour, plus an additional £0.27 per hour store-specific location allowance.

Where is this job located?

This job is located at B&Q Salisbury.

What are the key responsibilities of a Customer Advisor?

Key responsibilities include becoming an expert advisor, assisting customers with their home improvement projects, managing stock, setting up displays, ensuring the store looks great, and providing excellent customer service.

What skills and experience are required for this role?

Candidates should be friendly, outgoing, eager to learn, and have a passion for home improvement. Teamwork, flexibility in working hours, and the ability to use new technology are also important.

What benefits are offered to employees?

Employees can expect various benefits, including a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How do you support diversity and inclusion in the workplace?

B&Q is committed to making the company more diverse and representative of the communities they serve, offering equal opportunities and access to networks that support colleagues and allies.

Who can I contact for recruitment adjustments during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors