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Customer Advisor- Balham - 18 hours (no late nights)

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JoJo Maman Bébé

12d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need retail experience, good IT skills, a willingness to learn, strong communication abilities, a team player attitude, flexibility, attention to detail, and must be over school leaver's age.
  • You will assist customers with product inquiries, prepare Omni-Channel orders, maintain store appearance, embrace product knowledge, and uphold brand values through active listening and collaboration.

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
  • You’ll need a self-developing mentality and a curiosity to learn new products independently
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
  • Please note: We will only recruit individuals who are over the school leaver's age

Responsibilities

  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.
  • Be a brand ambassador, safeguarding our values and ethos.
  • Demonstrate honesty and respect in every interaction.
  • Foster collaboration and open, active listening.
  • Take ownership of all aspects of the role.

FAQs

What are the working hours for the Customer Advisor position?

The Customer Advisor position offers 18 hours per week, typically structured as four 4.5-hour shifts, but flexibility may be required based on store needs.

Is previous retail experience required for this role?

Yes, previous retail, customer service, and sales experience is necessary for this position.

Are there any late-night shifts involved in this role?

No, this position specifically does not involve late-night shifts.

What training opportunities are available for new employees?

Employees can utilize digital or virtual learning platforms for continuous development of their knowledge and retail skills, as well as receive ongoing training and development opportunities.

What benefits are offered to employees?

Benefits include extra annual leave, a birthday off, a non-contractual bonus scheme, an enhanced pension scheme, health and wellness support, employee recognition programs, and discounts on JoJo branded lines, among others.

What kind of customer service approach does JoJo prioritize?

JoJo prioritizes building relationships with customers through excellent customer care and service, focusing on active listening, empathy, and understanding customers' needs without hard sales techniques.

How important are JoJo's B Corp principles to this role?

Very important. Every team member is expected to uphold the B Corp principles, which reflect the company's commitment to sustainability and community responsibility.

Is the location of the store considered unique?

Yes, each JoJo store has its own unique characteristics, whether in layout or location, contributing to its individual atmosphere.

Are there opportunities to engage in community support through this position?

Yes, employees can participate in volunteer days to support their communities as part of their role.

Is there an age requirement for applicants?

Yes, applicants must be over the school leaver's age, as defined by UK regulations.

JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.