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Customer Advisor - Checkouts

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B&Q

Sep 23

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Bradford

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor - Checkouts.

What are the working hours for this role?

This role is part-time at 18.75 hours per week, with shifts available from Monday to Sunday, between 7.00am and 10.00pm.

Is this position permanent or temporary?

This position is a 3-month fixed-term contract.

What is the hourly pay rate for this job?

The UK Notional hourly rate is £12.21 per hour, which includes a store-specific location allowance.

Where is the location of this job?

The job is located at B&Q Keighley.

What are the key responsibilities of the Customer Advisor - Checkouts?

Key responsibilities include providing excellent customer service at the tills, assisting with sales, click & collect, setting up displays, and maintaining the store's appearance.

What skills and experience are required for this role?

Candidates should be eager to learn, friendly, outgoing, and have a passion for home improvement. Flexibility to work on a rota that includes weekends, evenings, and bank holidays is also important.

What benefits are offered to employees?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, shopping discounts, and various wellbeing benefits.

How does B&Q support diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities it serves, and values everyone for who they are, ensuring equal opportunities for all.

Who should I contact if I need support during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments or support you may need.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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