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Customer Advisor - Checkouts

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B&Q

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be friendly, eager to learn, and passionate about home improvement. Be a team player, adaptable to a flexible rota, and open to using new technology.
  • You’ll provide expert advice, engage with customers on home projects, handle sales and click & collect, set up displays, and ensure a great customer service experience at the tills.

Requirements

  • Required skills & experience
  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor - Checkouts.

What are the working hours for this role?

The working hours are part-time, totaling 20 hours per week, with shifts available from Monday to Sunday, 8.00am to 8.00pm.

Is this position permanent?

Yes, this is a permanent contract position.

What is the hourly rate for this job?

The UK Notional hourly rate is £12.21 per hour.

Where is the job location?

The job location is at B&Q Scarborough.

What are the main responsibilities of the Customer Advisor?

The main responsibilities include providing excellent customer service at the checkouts, getting to know customers and their home improvement projects, assisting with sales, setting up displays, and ensuring the store looks great.

What skills and experience are required for this position?

Required skills and experience include being friendly and outgoing, having a willingness to learn, a passion for home improvement, the ability to work in a team, and flexibility to work weekends, evenings, and bank holidays.

What benefits are offered for this role?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

Is there support for diversity and inclusion within the company?

Yes, B&Q is committed to making the workforce more diverse and representative of the communities they serve, ensuring everyone feels they belong and has equal opportunities.

How can I request adjustments during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments you may need.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors