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Customer Advisor - Checkouts

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B&Q

Nov 12

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor - Checkouts position?

The working hours for this position are part-time at 18.75 hours per week, with shifts available Monday to Sunday from 7.00am to 10.00pm.

Is this a permanent position?

No, this is a 3-month fixed-term contract.

What is the hourly rate for this role?

The UK Notional hourly rate for this position is £12.21 per hour.

What are the main responsibilities of a Customer Advisor - Checkouts?

The main responsibilities include providing excellent customer service, assisting with sales, managing click & collect, setting up displays, and ensuring the store looks great.

Do I need previous experience to apply for this role?

Previous experience is not required, but we are looking for candidates who are friendly, outgoing, eager to learn, and passionate about home improvement.

Are there opportunities for training and skills development?

Yes, you will have the opportunity to be trained in various areas as part of your role.

What kind of benefits does B&Q offer?

B&Q offers a range of benefits including a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and wellbeing benefits.

Is there support for colleagues with diverse backgrounds?

Yes, B&Q is committed to diversity and inclusion, ensuring all colleagues feel they belong and have equal opportunities.

What should I do if I need adjustments during the application process?

If you need support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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