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Customer Advisor - Checkouts

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B&Q

Nov 6

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Oxford

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor - Checkouts position?

The position is part-time at 20 hours per week, with shifts available Wednesday, Thursday, Saturday, and Sunday, from 7.00am to 10.00pm.

Is this a permanent position?

No, this is a 3-month fixed-term contract.

What is the hourly rate for this job?

The UK Notional hourly rate is £12.21 per hour, which includes a £0.50 per hour store-specific location allowance.

What skills and experience are required for the role?

Candidates should be happy to help, eager to learn, and have an interest in home improvement. Being friendly, outgoing, and a team player is also essential, along with flexibility to work weekends, evenings, and bank holidays.

How does B&Q support diversity and inclusion?

B&Q is committed to making the workforce more diverse and representative of the communities they serve. They aim to create an environment where everyone feels they belong and have equal opportunities, with access to various networks supporting diversity and inclusion.

What benefits does B&Q offer to employees?

B&Q offers a competitive salary along with benefits such as an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, wellbeing benefits, and generous breaks.

Can I request adjustments during the application or interview process?

Yes, you can request recruitment adjustments by contacting recruitment@b-and-q.co.uk.

What will my main responsibilities be as a Customer Advisor - Checkouts?

Your main responsibilities will include providing excellent customer service at the tills, becoming an expert advisor, assisting customers with their home improvement projects, setting up displays, and ensuring the store looks great.

Is experience in retail required for the Customer Advisor position?

While retail experience is beneficial, the most important qualities are a willingness to learn, a friendly demeanor, and a passion for helping customers with their home improvement needs.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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