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Customer Advisor - Checkouts

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B&Q

Nov 7

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor - Checkouts position?

The shifts available are from Monday to Sunday, between 7:00 am and 10:00 pm.

Is this position full-time or part-time?

This position is part-time, requiring 15 hours per week.

What is the hourly rate for this role?

The UK Notional hourly rate is £12.21 per hour.

Where is the B&Q store located for this job?

The position is available at B&Q Scunthorpe.

What key responsibilities will I have as a Customer Advisor - Checkouts?

As a Customer Advisor, you will become an expert advisor, assisting customers with their home improvement projects, handling sales, managing click & collect, setting up displays, and ensuring the store looks great.

What skills and experience are required for this role?

Candidates should be eager to learn, friendly and outgoing, have a passion for home improvement, and be capable of working in a team while being flexible with their schedule.

What benefits are offered to employees in this position?

Employees will receive a competitive salary, access to an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, a wellness benefits package, and generous breaks during shifts.

Is there a focus on diversity and inclusion at B&Q?

Yes, B&Q is committed to making the workforce more diverse and representative, ensuring everyone feels they belong and has equal opportunities.

How can I request support during the application or interview process?

You can request support by contacting recruitment@b-and-q.co.uk for any recruitment adjustments.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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