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Customer Advisor - Night Stock flow

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B&Q

13d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Colchester

AI generated summary

  • You should be a clear communicator, organised, analytical, and a team player. Be adaptable to new tech, and flexible with a rota including weekends and holidays.
  • You will stock products, ensure store efficiency and safety, explore solutions, and make decisions to inspire customers and grow the business while potentially gaining a forklift license.

Requirements

  • A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us.
  • You’re an organised and analytical thinker, and you know how to keep things simple.
  • You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • Join our team, and you’ll think differently about how we inspire people to create a home they love.
  • You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities.
  • Efficiency and safety will be vital of course, especially if you gain your forklift license with us.
  • You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

FAQs

What are the working hours for the Customer Advisor - Night Stock Flow position?

The position offers part-time shifts available Monday to Sunday, from 10.30 pm to 2.45 am.

What is the hourly wage for this role?

The UK Notional hourly rate for this position is £12.21 per hour.

Is this a permanent position?

Yes, this is a permanent contract requiring 20 hours of work per week.

Are there any age restrictions for this job?

Yes, colleagues under 18 are not permitted to work between 10 pm and 6 am.

What key responsibilities does a Night Stock Flow Customer Advisor have?

Key responsibilities include ensuring the store is stocked with necessary products, enhancing safety and efficiency, and making decisions that contribute to business growth.

What skills are required for this job?

Required skills include strong communication, organizational abilities, analytical thinking, teamwork, flexibility to work varied shifts, and willingness to learn new technologies.

What benefits are offered to employees in this role?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, employee discounts, wellbeing benefits, and generous breaks.

How can I request support during the application or interview process?

You can request support by contacting recruitment@b-and-q.co.uk for any recruitment adjustments.

Is forklift training provided for this role?

Yes, the company offers training to gain a forklift license as part of your development in the role.

Are weekends and bank holidays part of the work schedule?

Yes, the role requires flexibility to work on a rota that includes weekends, evenings, and bank holidays.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors