FAQs
What is the job title for this position?
The job title is Customer Advisor - Payment Management.
Where is this position located?
The position is based in our Plymouth offices in the United Kingdom.
What are the working hours for this role?
You will be working on a rotating shift pattern of 37.5 hours per week, covering hours from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.
Is prior experience in the financial services sector required?
While prior experience in an FCA regulated financial services environment is preferred, it is not strictly required as comprehensive training will be provided.
What kind of training will be provided?
All new starters will receive a comprehensive training course designed to transform them into market experts, giving them the knowledge needed to succeed in the role.
What qualifications are necessary for this position?
Experience in a customer-based environment with strong customer service skills is essential. Strong communication and numerical skills are also important.
What benefits does this job offer?
Benefits include a starting salary between £22,542 and £26,500, company matched pension, life assurance, paid maternity/adoption leave, 23 days of holiday (rising to 27), and voluntary benefits tailored to your lifestyle.
Do we offer support for employees with disabilities?
Yes, Capita is committed to being an equal opportunity employer and provides support for employees with disabilities throughout the recruitment process and working environment.
How can I apply for this job?
If this role interests you, you can click to register, apply, and track your progress through the provided application system.
Are there opportunities for career development?
Yes, there are numerous opportunities for learning new skills and career development within the organization.
Will I need to travel to the office regularly?
The role is hybrid, so while remote work is supported, some visits to the office will be required.
How do I contact Capita for reasonable adjustments during the application process?
You can email reasonableadjustments@capita.com or call 07784 237318 for any support or adjustments you might need.