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Capita is a leading outsourcing and professional services company based in the UK. They provide a wide range of services to both public and private sector clients, including customer service, business process outsourcing, technology solutions, and consulting services. Capita's ultimate mission is to transform and improve the services and operations of their clients, helping them become more efficient, agile, and customer-centric. Their purpose lies in delivering innovative solutions and expertise that drive business growth, improve service delivery, and enhance the overall experience for their clients and their customers. By leveraging their capabilities in technology, data analytics, and process optimisation, Capita aims to be a trusted partner that enables organisations to thrive and succeed in a rapidly evolving business landscape.

Consulting

Capita tells 35,000 staff they can work from home permanently if they wish as the outsourcing company unveils restructuring

Empowering our people to lead healthier lives by prioritising their wellbeing

Capita

We’re a transformation & digital services business obsessed with creating a better world.

Glasgow

<div>
 We are recruiting for Customer Service Advisors to join our utilities team on a full time, permanent basis. This role is work from home. 
 
 Job title: Customer Service Advisor - Homeworking 
 
 Job Description: 
 What’s in it for you? 
 <ul>
 <li>Shifts between Monday – Friday 9am to 8:00pm &amp; Saturday 9am-4.30pm. Your shift will be fixed and allocated to you during grad bay. </li>
 <li>A permanent, full-time role offering a competitive salary of £22,542 with salary increases throughout your first year, subject to terms. </li>
 <li>Opportunities to learn and develop, with support to help drive your career progression </li>
 <li>Extensive training and a supportive team culture </li>
 <li>22 days’ holiday (rising to 27) with the opportunity to buy extra leave </li>
 <li>Matched pension scheme and a childcare scheme </li>
 <li>A wide range of discounts on everything from retail, health &amp; wellbeing, travel and technology. </li>
 </ul>
 
 Sound exciting? Then let me tell you more. 
 
 What you'll be doing: 
 
 <ul>
 <li>Listening to each customer as an individual, to understand their circumstances and deliver solutions that meet their needs </li>
 <li>Identifying vulnerable customers and adapting approach, providing additional support when required </li>
 <li>Identifying additional services to add value </li>
 <li>Securing payments or payment plans on final bills </li>
 <li>Providing excellent customer service with a key focus on doing the right thing for each customer </li>
 <li>Handling escalated customer queries with empathy and integrity, logging accurately </li>Providing information on products and services which may benefit customers via sales through service. 
 </ul>
 What we’re looking for: 
 <ul>
 <li>Someone who takes ownership of customer issues, solves problems with a focus on helping people </li>
 <li>Confident negotiator and the ability to communicate clearly and effectively </li>
 <li>A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers </li>
 <li>An understanding or ability to learn about the different processes within a contact centre environment </li>
 <li>Resilience when faced with challenging queries </li>
 <li>Highly motivated and able to work in a fast-paced environment </li>Confident PC and systems skills, with the ability to use multiple different systems at any one time. 
 </ul>
 You must be based in mainland UK to be considered for this role. 
 
 Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed. 
 
 If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks. 
 If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager. Please note that you’ll need to complete your ID verification checks before you start your role with Capita. 
 
 ID verification checks can be done by visiting one of the following Capita offices: 
 <ul>
 <li>Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ </li>
 <li>Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL </li>
 <li>Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA </li>
 <li>Chester Road, Preston Brook, Runcorn, WA7 3QA </li>
 <li>Tulketh Mill, Balcarres Road, Preston, PR2 2DY </li>
 <li>India Mill, Bolton Road, Darwen, BB3 1AE </li>
 <li>Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP </li>
 </ul>
 
 Please note that w e will only be able to consider colleagues who will still be in employment with Capita as of 2nd September 2024 
 
 About Capita Experience 
 At Capita Customer Experience, we’re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities. 
 
 Location: Glasgow - Skypark 
 , United Kingdom 
 
 Time Type: Full time 
 
 Contract Type: Permanent
</div>


 We are recruiting for Customer Service Advisors to join our utilities team on a full time, permanent basis. This role is work from home. 
 
 Job title: Customer Service Advisor - Homeworking 
 
 Job Description: 
 What’s in it for you? 
 
  Shifts between Monday – Friday 9am to 8:00pm & Saturday 9am-4.30pm. Your shift will be fixed and allocated to you during grad bay. 
  A permanent, full-time role offering a competitive salary of £22,542 with salary increases throughout your first year, subject to terms. 
  Opportunities to learn and develop, with support to help drive your career progression 
  Extensive training and a supportive team culture 
  22 days’ holiday (rising to 27) with the opportunity to buy extra leave 
  Matched pension scheme and a childcare scheme 
  A wide range of discounts on everything from retail, health & wellbeing, travel and technology. 
 
 
 Sound exciting? Then let me tell you more. 
 
 What you'll be doing: 
 
 
  Listening to each customer as an individual, to understand their circumstances and deliver solutions that meet their needs 
  Identifying vulnerable customers and adapting approach, providing additional support when required 
  Identifying additional services to add value 
  Securing payments or payment plans on final bills 
  Providing excellent customer service with a key focus on doing the right thing for each customer 
  Handling escalated customer queries with empathy and integrity, logging accurately Providing information on products and services which may benefit customers via sales through service. 
 
  What we’re looking for: 
 
  Someone who takes ownership of customer issues, solves problems with a focus on helping people 
  Confident negotiator and the ability to communicate clearly and effectively 
  A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers 
  An understanding or ability to learn about the different processes within a contact centre environment 
  Resilience when faced with challenging queries 
  Highly motivated and able to work in a fast-paced environment Confident PC and systems skills, with the ability to use multiple different systems at any one time. 
 
  You must be based in mainland UK to be considered for this role. 
 
 Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed. 
 
 If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks. 
  If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.  Please note that you’ll need to complete your ID verification checks before you start your role with Capita. 
 
 ID verification checks can be done by visiting one of the following Capita offices: 
 
  Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ 
  Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL 
  Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA 
  Chester Road, Preston Brook, Runcorn, WA7 3QA 
  Tulketh Mill, Balcarres Road, Preston, PR2 2DY 
  India Mill, Bolton Road, Darwen, BB3 1AE 
  Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP 
 
 
 Please note that w e will only be able to consider colleagues who will still be in employment with Capita as of 2nd September 2024 
 
 About Capita Experience 
 At Capita Customer Experience, we’re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities. 
 
 Location: Glasgow - Skypark 
 , United Kingdom 
 
 Time Type: Full time 
 
 Contract Type: Permanent


Customer Service Advisor - Homeworking - Capita

Customer Service Advisor - Homeworking

You must have Microsoft SQL Server, C# .Net, Java, Javascript, and experience with Kofax/Kodak software for document processing. Knowledge of Secure Development practices is a plus.

You will develop and test integrated solutions using Kofax/Kodak software, create system documentation, provide support, and collaborate on projects with team members.

Software Engineering

Birmingham

Capita Intelligent Communications are seeking 4x Kofax/Kodak Developers to be part of a team based in Kidderminster, One of these roles will be acting as the lead across this new formed team. Reporting to the existing Inbound Development Manager, you will be responsible for building viable and effective designs and specifications along with developing high-quality solutions suitable for a high capacity production environment. In addition to this, you will work with a variety of tools and technologies, including C#,MS SQL Server, Kofax KTM and Kodak Info Input, leveraging Microsoft Azure AI Vision to deliver accurate and efficient document capture and automation. Job title: Kofax/Kodak Software Developer Job Description: Initially these roles will be site based operating out of our Kidderminster facility due the nature of the work this will be initially an onsite role as we transition and build the capability of the team up however will have the option to move towards Hybrid once the service and team is established.What you will do: <ul><li>Develop and test integrated solutions using Kofax Capture, Kofax Transformation Modules (KTM), Kodak Info Input, Microsoft Azure AI technologies.</li><li>Develop software, scripts, extensions, and integrations using C# .Net, Java and Javascript</li><li>Develop, maintain, and enhance systems based on business requirements using approved technologies and coding standards</li><li>Work with team members on multi-person projects. Conduct quality reviews and share knowledge</li><li>Provide on-going support to CIC operations</li><li>Create system documentation and standard operating procedures for enterprise application development</li><li>Contribute to new projects and continuous improvement</li><li>Become expert in and support the high capacity production platforms</li><li>Assist with root cause analysis for operational and customer issues</li></ul>What we're looking for : <ul><li>Microsoft SQL Server</li><li>C# .Net development, Java and Javascript</li><li>Capture technologies / document processing using Kofax Capture / KTM, Kodak Info Input</li><li>Desirable – Knowledge of Secure Development techniques and practices</li></ul>What’s in it for you? <ul><li>A competitive salary of up to £60,000 dependent on experience</li><li>23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave</li><li>company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more</li><li>voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health &amp; wellbeing, travel and technology</li><li>the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice</li><li>access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform</li></ul>We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Birmingham, United Kingdom Time Type: Full time Contract Type: Permanent

Capita Intelligent Communications are seeking 4x Kofax/Kodak Developers to be part of a team based in Kidderminster, One of these roles will be acting as the lead across this new formed team. Reporting to the existing Inbound Development Manager, you will be responsible for building viable and effective designs and specifications along with developing high-quality solutions suitable for a high capacity production environment. In addition to this, you will work with a variety of tools and technologies, including C#,MS SQL Server, Kofax KTM and Kodak Info Input, leveraging Microsoft Azure AI Vision to deliver accurate and efficient document capture and automation. Job title: Kofax/Kodak Software Developer Job Description: Initially these roles will be site based operating out of our Kidderminster facility due the nature of the work this will be initially an onsite role as we transition and build the capability of the team up however will have the option to move towards Hybrid once the service and team is established.What you will do: Develop and test integrated solutions using Kofax Capture, Kofax Transformation Modules (KTM), Kodak Info Input, Microsoft Azure AI technologies.Develop software, scripts, extensions, and integrations using C# .Net, Java and JavascriptDevelop, maintain, and enhance systems based on business requirements using approved technologies and coding standardsWork with team members on multi-person projects. Conduct quality reviews and share knowledgeProvide on-going support to CIC operationsCreate system documentation and standard operating procedures for enterprise application developmentContribute to new projects and continuous improvementBecome expert in and support the high capacity production platformsAssist with root cause analysis for operational and customer issuesWhat we're looking for : Microsoft SQL ServerC# .Net development, Java and JavascriptCapture technologies / document processing using Kofax Capture / KTM, Kodak Info InputDesirable – Knowledge of Secure Development techniques and practicesWhat’s in it for you? A competitive salary of up to £60,000 dependent on experience23 days’ holiday (rising to 27 ) with the opportunity to buy extra leavecompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty morevoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologythe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceaccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformWe’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Birmingham, United Kingdom Time Type: Full time Contract Type: Permanent

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