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Customer Advisor - Stock flow

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B&Q

Dec 28

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Colchester

Requirements

  • A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us.
  • You’re an organised and analytical thinker, and you know how to keep things simple.
  • You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • Join our team, and you’ll think differently about how we inspire people to create a home they love.
  • You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities.
  • Efficiency and safety will be vital of course, especially if you gain your forklift license with us.
  • You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

FAQs

What are the working hours for the Customer Advisor - Stock Flow position?

The working hours are full-time at 36.75 hours per week, with shifts available from Monday to Sunday, between 5.00am and 11.00pm.

Is this a permanent position?

Yes, this is a permanent contract position.

What is the hourly pay rate for this role?

The UK Notional hourly rate is £12.21 per hour.

What are the main responsibilities of a Stock Flow Customer Advisor?

The main responsibilities include ensuring the store is stocked with products, maintaining efficiency and safety, exploring new solutions, and making decisions to help grow the business.

What skills are required for this position?

The required skills include strong communication, organizational and analytical thinking, teamwork abilities, flexibility to work varied shifts, and a willingness to learn new technologies.

Is forklift training provided?

Yes, forklift training is provided as part of the role.

What benefits does the company offer to its employees?

The benefits package includes a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How does the company support diversity and inclusion?

The company is committed to making B&Q more diverse and representative of the communities served, providing access to networks that support colleagues and allies, and putting diversity and inclusion at the heart of the business.

How can I request recruitment adjustments during the application or interview process?

You can request recruitment adjustments by contacting recruitment@b-and-q.co.uk.

Are team members expected to work on weekends and bank holidays?

Yes, flexibility to work on a rota that includes weekends, evenings, and bank holidays is required.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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