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Customer Advisor - Stock flow

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B&Q

19d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must communicate well, think analytically, be organised, support teamwork, embrace new tech, and be flexible for varied shifts, including weekends and holidays.
  • You will ensure the store is well-stocked, maintain safety, explore creative solutions, and potentially gain a forklift license to support operational efficiency.

Requirements

  • A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us.
  • You’re an organised and analytical thinker, and you know how to keep things simple.
  • You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • Join our team, and you’ll think differently about how we inspire people to create a home they love.
  • You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities.
  • Efficiency and safety will be vital of course, especially if you gain your forklift license with us.
  • You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

FAQs

What are the working hours for the Customer Advisor - Stock Flow position?

The working hours are part-time, totaling 19 hours per week, with shifts available Monday to Thursday from 5pm to 10pm.

What is the pay rate for this role?

The UK Notional hourly rate is £13.28 per hour, which includes a store-specific location allowance of £1.05 per hour.

Is this position permanent?

Yes, this is a permanent contract.

Do I need previous experience in stock flow or a similar role?

While previous experience is beneficial, the role emphasizes strong communication, organization, and teamwork skills, as well as a willingness to learn and adapt.

Will I receive training for using a forklift?

Yes, you have the opportunity to gain your forklift license as part of your role with us.

Are there opportunities for career advancement within the company?

Yes, there are opportunities to explore new solutions, make decisions, and grow your skills, which can lead to career advancement.

What benefits does B&Q offer to employees?

B&Q offers a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, wellbeing benefits, and more.

Is B&Q committed to diversity and inclusion?

Yes, B&Q is committed to making the company more diverse and representative of the communities they serve, and they prioritize creating an inclusive environment for all employees.

Can I apply for this position if I require recruitment adjustments?

Yes, if you need any adjustments during the application or interview process, you can contact recruitment@b-and-q.co.uk for support.

Are shifts required on weekends and bank holidays?

Yes, the role requires flexibility to work on a rota that may include weekends, evenings, and bank holidays.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors