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Customer Advisor - TradePoint

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B&Q

Sep 23

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
  • You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
  • You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
  • You’ll be happy to continuously develop your skills through training and by learning from others.
  • You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day.
  • You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

FAQs

What is the job title for this position?

The job title is Customer Advisor - TradePoint.

What is the working schedule for this job?

This job is a part-time position of 16 hours per week, with shifts available from Monday to Sunday, between 7.30am and 8.00pm.

What is the hourly wage for this position?

The UK Notional hourly rate is £12.21 per hour.

Where is this job located?

This job is located at B&Q Melton Mowbray.

What are the main responsibilities of the Customer Advisor - TradePoint?

The main responsibilities include engaging with TradePoint members, recommending products and services, and taking ownership of customer relationships through conversations to understand their needs.

What skills and experience are required for this position?

The ideal candidate should be a great communicator and team worker, capable of building relationships with customers and colleagues. They should also have an eye for business opportunities and a willingness to continuously develop skills.

Are there opportunities for career development in this role?

Yes, there are opportunities for continuous skill development through training and learning from others.

What benefits are offered to employees in this role?

The benefits package includes a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and wellbeing benefits.

Is there support for diversity and inclusion in the workplace?

Yes, B&Q is committed to making the company more diverse and representative of the communities they serve, ensuring that everyone feels they belong and has equal opportunities.

How can I request recruitment adjustments during the application or interview process?

You can request recruitment adjustments by contacting recruitment@b-and-q.co.uk.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

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