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Customer Assistant

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Marks and Spencer

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

AI generated summary

  • You must be 18+, deliver high customer service, manage your workload, communicate well, adapt to change, build relationships, and have good digital skills. Be open to feedback and attentive to detail.
  • You will serve customers, maintain store cleanliness, monitor sales targets, engage with customers, recommend products, and utilize digital tools for exceptional service.

Requirements

  • - Age restriction 18
  • - High levels of customer service
  • - Committed to delivering excellent work with great attention to detail
  • - Open to and acts upon feedback, asking for this regularly
  • - Takes accountability for planning and managing own workload efficiently
  • - Strong communication skills
  • - Adaptable to changing situations
  • - Builds positive relationships by being a good listener
  • - Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the age requirement for this position?

The age requirement for this position is 18 and over.

What are the working hours for this role?

The working hours for this role are varied, with shifts scheduled from 0500 to 0900, depending on the week.

Is this position permanent or temporary?

This position is a fixed-term position.

Will there be training provided?

Yes, all new starters will receive training, including an induction that may not be held at your base store.

Are there any additional payments for working certain hours?

Yes, working unsocial hours (between 22:00 and 06:00) incurs an additional payment.

What are the key responsibilities of a Customer Assistant in this role?

Key responsibilities include serving customers efficiently, keeping the store clean and tidy, monitoring daily sales targets, engaging with customers, and building product knowledge.

What qualities are essential for this position?

Essential qualities include high levels of customer service, attention to detail, openness to feedback, accountability for workload management, strong communication skills, adaptability, and good digital capability.

Is the company open to flexible working arrangements?

Yes, the company is happy to talk about flexible working options.

How does the company support inclusion and diversity?

The company is committed to an active Inclusion, Diversity and Equal Opportunities Policy and encourages applicants to share any reasonable adjustments needed during the recruitment process.

What is the purpose of the Customer Assistant role?

The purpose of the role is to deliver a great shopping experience for customers by putting them first, promoting products, and helping to improve the overall service.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan