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Customer Assistant

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Marks and Spencer

8d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Southampton

AI generated summary

  • You must provide high customer service, manage your workload, be open to feedback, communicate well, adapt to change, listen effectively, and demonstrate good digital skills.
  • You will serve customers, maintain a tidy store, meet sales targets, engage with shoppers, provide product recommendations, and use digital tools to enhance customer service.

Requirements

  • - High levels of customer service
  • - Committed to delivering excellent work with great attention to detail
  • - Open to and acts upon feedback, asking for this regularly
  • - Takes accountability for planning and managing own workload efficiently
  • - Strong communication skills
  • - Adaptable to changing situations
  • - Builds positive relationships by being a good listener
  • - Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for the Customer Assistant position?

The working hours for this position are Sunday, Thursday, Friday, and Saturday from 12 PM to 4 PM.

Is this job suitable for candidates under the age of 18?

No, this job is not suitable for candidates under the age of 18 due to health and safety regulations regarding working with specialist cutting equipment.

What is the main responsibility of a Customer Assistant?

The main responsibility of a Customer Assistant is to deliver a great shopping experience for customers by putting their needs first, serving them efficiently, and championing the company's products.

Are there opportunities for training in this role?

Yes, training will be provided to help you utilize all digital tools and communication channels to effectively serve customers.

What skills are required for this Customer Assistant position?

Required skills include high levels of customer service, attention to detail, strong communication skills, adaptability, and a good level of digital capability.

How does Marks & Spencer approach inclusion and diversity in the workplace?

Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, ensuring that recruitment and selection processes are fair and transparent for all candidates.

Is there a possibility for flexible working in this role?

Yes, Marks & Spencer is open to discussing flexible working options as part of their commitment to inclusivity.

What should I do if I require reasonable adjustments during the recruitment process?

If you require reasonable adjustments, you are encouraged to share your needs during the application process, and the company will make every effort to accommodate them.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan