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Customer Assistant

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Marks and Spencer

14d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Bristol

AI generated summary

  • You must excel in customer service, pay attention to detail, be open to feedback, manage your workload, communicate well, adapt to change, build relationships, and possess digital skills.
  • You will serve customers, maintain store cleanliness, meet sales targets, engage with customers, recommend products, and utilize digital tools for exceptional service.

Requirements

  • - High levels of customer service
  • - Committed to delivering excellent work with great attention to detail
  • - Open to and acts upon feedback, asking for this regularly
  • - Takes accountability for planning and managing own workload efficiently
  • - Strong communication skills
  • - Adaptable to changing situations
  • - Builds positive relationships by being a good listener
  • - Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for the Customer Assistant position?

The working hours for the Customer Assistant position vary by week. In Week 1, the hours are Monday from 15:30-20:30, Wednesday from 15:30-20:30, Thursday from 10:00-15:00, and Friday from 10:00-15:00. In Week 2, the hours are Monday from 15:30-20:30, Wednesday from 08:00-13:00, Friday from 08:00-13:00, and Saturday from 15:30-20:30.

What is the minimum age requirement for this role?

To comply with health and safety legislation, candidates must be 18 years of age or older.

What are the primary responsibilities of a Customer Assistant?

Customer Assistants are responsible for serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets, engaging proactively with customers, and building expert product knowledge.

Is previous experience in retail required for this position?

While previous retail experience may be beneficial, it is not explicitly stated as a requirement for this position.

Are there opportunities for training and development?

Yes, the company will provide training for colleagues to utilize digital tools and communication channels to enhance customer service.

What are the key capabilities sought for this role?

Key capabilities include high levels of customer service, attention to detail, accountability for managing workload, strong communication skills, adaptability, and a good level of digital capability.

Does Marks & Spencer promote diversity and inclusion?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, and encourages candidates from all backgrounds to apply.

Can I request adjustments to the recruitment process?

Yes, if you require reasonable adjustments during the recruitment process, you are encouraged to share those requirements when completing your application.

What is the company culture like at Marks & Spencer?

Marks & Spencer aims to create an inclusive and trusted environment for employees, promoting teamwork to revolutionize the retail industry in a greener and more digital era.

Is there a focus on customer service in this role?

Yes, delivering high levels of customer service is a primary focus for Customer Assistants, ensuring a great shopping experience for customers.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan