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Customer Assistant

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Marks and Spencer

23d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Aberdeen

AI generated summary

  • You must provide excellent customer service, manage your workload, welcome feedback, communicate well, adapt to change, build relationships, and have good digital skills.
  • You will serve customers, maintain store cleanliness, meet sales targets, engage with customers, build product knowledge, and utilize digital tools for excellent service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the working pattern for this position?

The working pattern is as follows: Week 1 includes shifts on Monday, Thursday, Friday, and Saturday from 14:00 to 18:00. Week 2 includes shifts on Sunday, Monday, Thursday, and Friday, also from 14:00 to 18:00.

What is the primary purpose of the Customer Assistant role?

The primary purpose of the Customer Assistant role is to deliver a great shopping experience for customers by prioritizing customer needs, promoting products, and providing exceptional service.

Is training provided for employees in this role?

Yes, training will be provided to help employees utilize digital tools and communication channels effectively to deliver for the customer every time.

What key capabilities are required for this role?

Key capabilities include high levels of customer service, attention to detail, adaptability, strong communication skills, and a good level of digital capability.

Is inclusion and diversity a focus for Marks & Spencer?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, aiming to be an inclusive organization.

Can I request reasonable adjustments during the recruitment process?

Yes, you can share your requirements for reasonable adjustments during the application process, and Marks & Spencer will make every effort to meet your needs.

What type of customer service skills are needed for this position?

High levels of customer service skills, the ability to listen and build positive relationships, and a commitment to delivering excellent work are essential for this position.

Will I be responsible for sales targets in this role?

Yes, you will be responsible for monitoring and delivering on daily sales targets, priorities, promotions, and selling opportunities.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan