FAQs
What is the minimum age requirement for this role?
Colleagues in this role must be 18 years of age or older to comply with health and safety legislation.
What are the working hours for the Customer Assistant position?
The working hours are Wednesday to Saturday from 5am to 10am.
What is the main purpose of the Customer Assistant role?
The main purpose is to deliver a great shopping experience for customers by putting them before tasks and promoting the products.
What customer service responsibilities will I have in this role?
You will be responsible for serving customers efficiently, proactively engaging with them to understand their needs, and delivering remarkable service throughout their visit.
Will I receive training for using digital tools?
Yes, you will receive training to utilize all digital tools and communication channels to deliver for the customer every time.
Are there opportunities for advancement in this role?
Yes, there are opportunities for advancement as you gain experience and build product knowledge.
How does Marks & Spencer prioritize inclusion and diversity in hiring?
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy throughout the recruitment and selection process.
Can I request reasonable adjustments in the recruitment process?
Yes, you are encouraged to share any requirements for reasonable adjustments when completing your application to ensure a fair assessment process.
What key capabilities are needed for the Customer Assistant role?
Key capabilities include high levels of customer service, attention to detail, accountability for workload management, strong communication skills, adaptability, and good digital capability.
Is there a focus on environmental responsibility within the company?
Yes, Marks & Spencer is focused on pushing boundaries to lead the retail industry into a greener era, making it an exciting time to join their team.