Logo of Huzzle

Home

Matches

Explore

Manage

Customer Assistant

image

Marks and Spencer

Oct 26

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Reading

Requirements

  • To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the minimum age requirement for this role?

Colleagues in this role must be 18 years of age or older to comply with health and safety legislation.

What are the working hours for the Customer Assistant position?

The working hours are Wednesday to Saturday from 5am to 10am.

What is the main purpose of the Customer Assistant role?

The main purpose is to deliver a great shopping experience for customers by putting them before tasks and promoting the products.

What customer service responsibilities will I have in this role?

You will be responsible for serving customers efficiently, proactively engaging with them to understand their needs, and delivering remarkable service throughout their visit.

Will I receive training for using digital tools?

Yes, you will receive training to utilize all digital tools and communication channels to deliver for the customer every time.

Are there opportunities for advancement in this role?

Yes, there are opportunities for advancement as you gain experience and build product knowledge.

How does Marks & Spencer prioritize inclusion and diversity in hiring?

Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy throughout the recruitment and selection process.

Can I request reasonable adjustments in the recruitment process?

Yes, you are encouraged to share any requirements for reasonable adjustments when completing your application to ensure a fair assessment process.

What key capabilities are needed for the Customer Assistant role?

Key capabilities include high levels of customer service, attention to detail, accountability for workload management, strong communication skills, adaptability, and good digital capability.

Is there a focus on environmental responsibility within the company?

Yes, Marks & Spencer is focused on pushing boundaries to lead the retail industry into a greener era, making it an exciting time to join their team.

image

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

Get notified when Marks and Spencer posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?