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Customer Assistant

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Marks and Spencer

Nov 7

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

Requirements

  • Age Restriction 18
  • Proposed/Example Work Pattern -
  • Various work patterns including early mornings, core day & late nights.
  • 0400 Early mornings
  • 2400 Late nights
  • All new starters will be expected to attend a 1 day Induction. Please be aware, this may not be held in your base store.
  • This job role involves working unsocial hours* and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
  • Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional payment of £3 per hour.
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the job title for this position?

The job title is Customer Assistant - Food Operations.

What are the working hours for this position?

The position offers various work patterns, including early mornings, core day, and late nights, specifically between 04:00 and 24:00.

Is this a permanent job?

No, this is a fixed-term position.

What is the age restriction for applicants?

The age restriction for applicants is 18 years and older.

What are unsocial hours, and do they incur additional payments?

Unsocial hours fall between 22:00 and 06:00, and working during these hours incurs an additional payment of £3 per hour.

What kind of induction process can new starters expect?

All new starters will be expected to attend a 1-day induction, although it may not be held in their base store.

What is the main purpose of this job role?

The main purpose is to deliver a great shopping experience for customers by prioritizing their needs and promoting products.

What key accountabilities does the job include?

Key accountabilities include serving customers efficiently, keeping the store clean, monitoring daily sales targets, engaging with customers, and building product knowledge.

What are some key capabilities required for this role?

Key capabilities include high levels of customer service, attention to detail, accountability for workload management, strong communication skills, adaptability, and good digital capability.

Does Marks & Spencer have any policies related to inclusion and diversity?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy.

Are there options for flexible working?

Yes, Marks & Spencer is happy to talk about flexible working arrangements.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

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